1. iLove_TC's Avatar
    Okay so I backed up my phone to the computer and the file is saved, then I started formatting my phone, but during the format something wrong happened and a system error occurred and everything was deleted. After the format, the computer recognized it as a total new device, and when I try to restore the backup file to the phone, an error happens and says 'make sure your device is turned on and connected to the internet', even though it already is :S

    Can anyone help me please? Everything is in that file I tried many ways and nothing worked :/


    Thank You <3
    03-23-14 12:13 PM
  2. Ecm's Avatar
    Can you explain what you mean "formatting your phone"? Were you doing a security wipe? Running an installer?

    Did you set up your BlackBerry ID on the "new" device? I suspect that's the issue.
    03-23-14 12:38 PM
  3. iLove_TC's Avatar
    Can you explain what you mean "formatting your phone"? Were you doing a security wipe? Running an installer?

    Did you set up your BlackBerry ID on the "new" device? I suspect that's the issue.
    yes i mean security wipe x_x sorry for not clearing that one up. and yeah I did set up the blackberry ID and did everything
    03-23-14 01:01 PM
  4. hakimmmmm's Avatar
    Make a clean install of latest os and then try to restore


    Posted via CB10
    03-23-14 01:47 PM
  5. iLove_TC's Avatar
    Make a clean install of latest os and then try to restore


    Posted via CB10
    Hmmm.. but the latest os is already installed /:
    03-23-14 02:01 PM
  6. blackberriquero's Avatar
    Hmmm.. but the latest os is already installed /:
    Use an autoloader of the last leak or use sachesi

    Sent from my XT1058 using CB Forums mobile app
    03-23-14 02:16 PM
  7. iLove_TC's Avatar
    I dont quite understand what you mean.
    03-23-14 04:15 PM
  8. blackberriquero's Avatar
    I dont quite understand what you mean.
    Search in CB 10.2.1.2xxxxx(I dont remember the last numbers) leak .
    And another way is how to use sachesi for getting the last os or something like that (sorry for poor info right now I am not in my house)
    Good luck bro if you need more help PM me and I will answer you

    Sent from my XT1058 using CB Forums mobile app
    03-31-14 10:45 PM

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