1. eclef's Avatar
    Hello all,

    Quite recently my Q10 started playing up, and people have not been able to hear me on calls.

    I thought maybe the mic is broken, but I can still record audio clips using voice-note recorder or via Whatsapp etc.

    I'm a bit confused now about whether the Q10 has 2 microphones, or whether it's a different issue... any advice about what to do would be great.

    I tried cleaning the mic port but this hasn't helped.

    Many thanks
    Last edited by eclef; 01-09-16 at 01:24 PM.
    01-06-16 10:16 AM
  2. Ragbert's Avatar
    Try carefully cleaning the tiny mic port on the bottom of the phone, next to the speaker. It might have gotten dirt or debris in there, especially if your fingers tend to be near it when you hold the device. A clean tiny pointed brush dipped in alcohol might help. (I clean ear buds the same way.)
    01-06-16 11:13 PM
  3. ezikiah's Avatar
    Posted on my Q10.
    01-15-16 03:09 AM
  4. Edgar Rodriguez Ancajima's Avatar
    maybe it's a software problem...u have to reinstall the OS, some Z10 had the same problem...

    Sent from my powerful BlackBerry 9900 using Tapatalk
    01-15-16 08:49 AM
  5. blender_basti's Avatar
    I have the same problem from time to time...very annoying but I don't have a solution. Sometimes hard reset helps


    Posted via CB10
    01-15-16 09:19 AM
  6. Halifax Guy's Avatar
    Hello all,

    Quite recently my Q10 started playing up, and people have not been able to hear me on calls.

    I thought maybe the mic is broken, but I can still record audio clips using voice-note recorder or via Whatsapp etc.

    I'm a bit confused now about whether the Q10 has 2 microphones, or whether it's a different issue... any advice about what to do would be great.

    I tried cleaning the mic port but this hasn't helped.

    Many thanks
    Do you have the same problem when you use a Bluetooth headset? If not, there's the easy and inexpensive solution.

    Posted using an almost fully functioning Q10, 10.3.2.2474.
    01-15-16 09:34 AM

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