1. Yannie So's Avatar
    Hi, I just got my BB q10 yesterday and charged it fully.
    There are several problems that I faced,
    first I failed to add an account on FB so I went to update the facebook version.
    After the installation Im still unable to to add the account, and I tried to go to Settings to see what is happening.
    Then I just couldnt even open Settings. Then I rebooted with battery, but it turned out that I cant even start up the phone. Its turned on but staying at the100% loaded status and doesnt start.

    this is so urgent, please help me

    ps. I tried pulling out the battery but it doesnt work still
    04-27-14 05:22 AM
  2. zocster's Avatar
    Welcome to CrackBerry! Is this a new Q10?
    04-27-14 05:46 AM
  3. Yannie So's Avatar
    yes it is! im a newbie to blackberry too!
    04-27-14 06:28 AM
  4. EgraM's Avatar
    download this file https://mega.co.nz/#!JEEUBTCT!BAVbPC...Z4cdpG4Cw7ptTY

    connect ur Q10 to computer

    close blackberry link

    extract the file

    open the .exe file

    wait until it finish

    u will get the latest version and u wont have any problems again
    04-27-14 09:28 AM

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