1. billcarr's Avatar
    I cannot access information stored on my memory card. I was able to yesterday and cannot. I have tried going into my files. Once in my files the option to get them from either my memory card or device is no longer there. I have tried both a hard and soft reset. What else can I try?

    Posted via CB10
    06-18-14 07:05 PM
  2. anon721037's Avatar
    Settings , storage and access , at the bottom make sure USB mass storage is off.
    06-18-14 08:11 PM
  3. billcarr's Avatar
    I am still not having any luck. When I go into my files the media card option is still not appearing. Any suggestions would still be great!

    Posted via CB10
    06-19-14 09:20 AM
  4. anon721037's Avatar
    Not appearing on your phone or pc

    Z30 best ever
    06-19-14 10:03 AM
  5. billcarr's Avatar
    Have not tried to use blackberry link. Was working without any problems. Will try that later when I get home.

    Posted via CB10
    06-19-14 11:27 AM
  6. billcarr's Avatar
    I forget to try the simple things first...hard reset and then removing memory card. after doing those two things...everything is working and the media is readable.

    Posted via CB10
    06-19-14 11:37 AM
  7. anon721037's Avatar
    Good to hear.

    Z30 best ever
    06-19-14 12:13 PM

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