1. letrantrung's Avatar
    Hi all, I'm using my Q10 for 8 months and totally satisfied, except that the camera often stops functioning when turned on.
    - OS 10.2.1: around 40% chance to have this issue. After I wipe my phone to make it fresh, it seems to be ok but after some weeks, it is still the same.
    - OS 10.3: I thought is was because of the software so I change to 10.3 and after some weeks, it is still the same
    Now, the chance is even 95% that I face this problem so I already handed my phone back for repair.
    Does anyone have any experience on this prob? Thanks a lot.

    Posted via CrackBerry App
    09-07-14 12:31 AM
  2. anon(1852343)'s Avatar
    Sounds like hardware problem but can't be sure given the info provided

    Q10 with Telus on 10.3.0.1052
    letrantrung likes this.
    09-07-14 12:33 AM
  3. letrantrung's Avatar
    Sounds like hardware problem but can't be sure given the info provided

    Q10 with Telus on 10.3.0.1052
    This is the pic i tried to take. Totally black on the screen and I tried to use other app requiring camera function but it doesn't work. But it only happens with rear camera and font camera is fine.

    Posted via CrackBerry App
    Attached Thumbnails Camera on Q10 cannot be used. OS or hardware?-img_20140905_054843.jpg  
    09-07-14 12:43 AM
  4. zocster's Avatar
    As above, sounds more like a hardware issue, and if it is under warranty. Get it back on carrier OS and claim.

    Sent from my White Q10 using Tapatalk
    letrantrung likes this.
    09-07-14 12:59 AM
  5. letrantrung's Avatar
    As above, sounds more like a hardware issue, and if it is under warranty. Get it back on carrier OS and claim.

    Sent from my White Q10 using Tapatalk
    Thanks. I already returned it yesterday. Hope that it will be done soon

    Posted via CrackBerry App
    09-07-14 02:13 AM
  6. letrantrung's Avatar
    As above, sounds more like a hardware issue, and if it is under warranty. Get it back on carrier OS and claim.

    Sent from my White Q10 using Tapatalk
    Hi, I got back from the shop.
    They re-installed the official OS 10.2.1.2977.
    Everything is fine now.
    The rear camera gets some small lags
    I just encounterred the stopping issue only once in the past 1 week.
    Still cannot figure out the root cause is OS or Hardware.
    Will check it for 1 or 2 weeks more. Hope that official OS 10.3 will be delivered soon
    09-14-14 10:16 AM

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