1. malluco's Avatar
    Hi,

    I have a Q10 and yesterday the rear Camera do this issue..

    I think that the Device, and not from SW..

    Hs anyone ever experienced this?
    Camera issue?? Is the Device maybe?-img_00000491.jpg

    Posted via CB Q10SQN100-3
    07-24-13 12:10 PM
  2. Elite1's Avatar
    You can try a device reset first. (NOT the same as a restart.)
    Hold down your top button for about 30 seconds. Keep pressing it down, ignoring onscreen countdown and restart option, BB splashscreen, black screen, red LED, and BB splashscreen again. I hold down that button until I see the blue startup icon.

    Better after that reboot?

    Does it happen every time or randomly?
    You might need to exchange the unit, but but would try either using Link to Reload Device Software or trying a different OS version via the Beta/Leaked OS Forum here on CB.
    07-24-13 12:14 PM
  3. Elite1's Avatar
    Moved thread to Q10 Forum.
    07-24-13 12:16 PM
  4. malluco's Avatar
    Yes, I already install a New software. I instale the BlackBerry Virtual Expert t try the resources, and show this in rear Camera show: Camera failure - FAIL, how the attached image
    Camera issue?? Is the Device maybe?-img_00000492.jpg

    Posted via CB Q10SQN100-3
    07-24-13 12:20 PM
  5. malluco's Avatar
    Hi all.

    I fixed this problem.
    I opened the back and flex cable cmera I took a cleaned With contact cleaner.

    Solved =)

    Thanks. Follow the attached photo
    Camera issue?? Is the Device maybe?-img_00000509.jpg

    Posted via CB Q10SQN100-3
    07-29-13 01:24 PM

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