1. xuqingqingxu's Avatar
    Hey,

    Just got a brand new Q10 SQN-5 from blackberry website. Nice phone. However, after I insert the Fido micro SIM card into the phone, the phone only recognizes the Fido signal for 1 minutes, then it automatically switches to Rogers network and finally loses the signal connection. After that, it will repeat this process. I have tested two 2 new micro SIM card from Fido. I also try to manually choose the carrier. No matter what I do, the problem still exists. I am wonderings is this a software problem or a hardware problem? Anybody can help me on this? My OS version is 10.2.1.2977.

    Thanks ! Really appreciate it

    Kevin
    10-03-14 01:00 AM
  2. rav813's Avatar
    Kevin,

    Leave the Fido SIM in for about 5 minutes, then hold the power button down and choose Restart. If it doesn't hold a signal after that, hold down Volume Up and Volume Down together until you see the BlackBerry boot screen (loading circle)
    xuqingqingxu likes this.
    10-03-14 01:10 AM
  3. xuqingqingxu's Avatar
    Hey rav813,

    Thanks, I did a security wipe and follow your instructions. It is still not very steady on the LTE or 4G side. Still lose signal connection sometimes. However, if I change it to 2G...(pathetic) Looks really good now. I really appreciate your help!

    Thank you

    Kevin
    10-03-14 02:22 AM
  4. xuqingqingxu's Avatar
    I talked to one of the Fido guy. She said she also had a Q10, but she never had this problem..... Should I ask for a replacement?
    10-03-14 06:51 PM
  5. dhs1000's Avatar
    Return and get a replacement

    DHS
    10-03-14 06:53 PM

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