1. themightyshark's Avatar
    Hi everyone
    I purchased 3 movies from BlackBerry world 2 months ago. I damaged the phone and recently got a replacement.
    When I try to download again I get constant errors regarding download. I have deleted files from memory card/ file manager.
    When I try again it tells me that I cannot purchase with this device!!! The movies were 79 p each but still I don't understand??
    I can purchase apps ok
    Any ideas?$thanks

    Posted via CB10
    07-15-14 04:55 PM
  2. UnlimitedEra's Avatar
    Try relogging into your bbid again.
    If it doesn't work, try downloading over 3G.
    If this doesn't work too, ask for a refund.

    Via CB10 on Z10STL100-2/10.3.0.296
    07-15-14 05:01 PM
  3. joewoo's Avatar
    Try also switching payment methods... but make sure you're able to get them free and not actually have to pay again
    07-15-14 05:22 PM
  4. themightyshark's Avatar
    I guys
    I tried changing id/password and over 3g but nothing
    tried to purchase music as well with same error message.
    Are we allowed to buy music video in the uk?
    I heard that music video store was closing amid merger with amazon!
    Would a security wipe help???

    Posted via CB10
    07-15-14 06:01 PM
  5. UnlimitedEra's Avatar
    I guys
    I tried changing id/password and over 3g but nothing
    tried to purchase music as well with same error message.
    Are we allowed to buy music video in the uk?
    I heard that music video store was closing amid merger with amazon!
    Would a security wipe help???

    Posted via CB10
    I'm not sure if wiping would help.
    Try grabbing the app world bar from an older os and Sideload it.
    Try downloading them with the old version. If it doesn't work update bb world again.

    Via CB10 on Z10STL100-2/10.3.0.296
    07-15-14 06:14 PM
  6. themightyshark's Avatar
    just giving an update. security wipe worked for purchasing new stuff in BlackBerry world, but it was only when I removed my 32gb memory card that it worked a charm!
    thanks guys for your input!

    Posted via CB10
    07-18-14 04:50 PM

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