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  1. Lakeydakid's Avatar
    Oh my god, why did i ever deciede to update the o.s. I now cant get onto anything. its stuck on the blackberry start up screen...

    Any of you lovely people have a solution?

    Can i autoload to reload an os to at least get it working again?

    will LINK recover my phone from the dead?
    02-25-15 11:48 AM
  2. molson0's Avatar
    hold the volume buttons on the side for 10 seconds. Once it reboots it will be fine.
    02-25-15 11:51 AM
  3. conite's Avatar
    Sometimes after an update it can stick there for 30 minutes or more. Let it do its thing.

    Z30STA100-5/10.3.1.2267
    02-25-15 11:53 AM
  4. Lakeydakid's Avatar
    Ive tried the volume thing dude, no luck.

    and it wasnt during the update it it was after, as i downgraded to 10.2.1
    I then couldnt restore a backup, so had no choice but to upgrade backup to 10.3
    however when starting the process it stayed on 1percent for an hour so i turned the device off. now it is stuck on the "blackberry" screen.
    02-25-15 12:28 PM
  5. conite's Avatar
    Ive tried the volume thing dude, no luck.

    and it wasnt during the update it it was after, as i downgraded to 10.2.1
    I then couldnt restore a backup, so had no choice but to upgrade backup to 10.3
    however when starting the process it stayed on 1percent for an hour so i turned the device off. now it is stuck on the "blackberry" screen.
    Just run the 10.3.1.2267 autoloader then. That will give you a clean, fresh install.

    Z30STA100-5/10.3.1.2267
    02-25-15 12:50 PM
  6. Lakeydakid's Avatar
    Ok thanks dude I will try that when I get in. But does my computer have to recognise the bb as I'm not sure it's responding to it being plugged in
    02-25-15 02:49 PM
  7. BCITMike's Avatar
    Turn off phone. Double click on auto loader, connect usb and turn on phone. If PC has previously connected to the phone, upgrade should begin in seconds.



    Posted via CB10
    Last edited by BCITMike; 02-25-15 at 07:22 PM. Reason: Edited for power off/on mention
    02-25-15 02:58 PM
  8. conite's Avatar
    Ok thanks dude I will try that when I get in. But does my computer have to recognise the bb as I'm not sure it's responding to it being plugged in
    Download the latest version of Link which can only be obtained from the Blend package at www.blackberry.com/blend

    This will install the latest drivers.

    You should be able to run the autoloader without issue.

    Z30STA100-5/10.3.1.2267
    Last edited by conite; 02-25-15 at 07:26 PM.
    02-25-15 03:00 PM
  9. Lakeydakid's Avatar
    Hi, ive downloaded 10.3.1.2267 and unzipped it and run it and plugged the phone is straight away.
    However at the moment the black screen is just saying "connecting to Bootrom" and has been for 10 mins...
    Any ideas guys? Have i f'd my blackberry ?


    **EDIT its doing something at the moment, i had to hold down the power button for 10seconds then the autoloader recognized it!**
    02-25-15 05:43 PM
  10. conite's Avatar
    Hi, ive downloaded 10.3.1.2267 and unzipped it and run it and plugged the phone is straight away.
    However at the moment the black screen is just saying "connecting to Bootrom" and has been for 10 mins...
    Any ideas guys? Have i f'd my blackberry ?
    Did you already install Link from the Blend package?

    Z30STA100-5/10.3.1.2267
    02-25-15 05:51 PM
  11. Lakeydakid's Avatar
    hi, no i had Link previously but only downloaded it about 3 days ago so i presumed it was the newest version. its in the process of something at the moment now i had to hold down the power for 10seconds then it worked.

    Nowjust hoping it works, plus hope i can use the restore backup i made from the previous os, then at least i can sleep at night knowing i havent lost everything!
    02-25-15 05:53 PM
  12. Lakeydakid's Avatar
    do you know by any chance if 10.3.1.2267 is definatly the newest os for Q10, as i was definatly on the newest one when i did a backup, i just dont want it to say "your os is old we cant give you your contacts back"
    02-25-15 06:00 PM
  13. conite's Avatar
    do you know by any chance if 10.3.1.2267 is definatly the newest os for Q10, as i was definatly on the newest one when i did a backup, i just dont want it to say "your os is old we cant give you your contacts back"
    It's the newest.

    Try it a bit first before you restore. You will note that everything works awesome. If you lose functionality after doing your restore, then you know your backup is corrupt. At which point I would backup your contacts using a third party app like Ultimate Backup, and then running the autoloader again without a Link restore.

    But please install the Link software from the Blend package. It is newer and works much better with 10.3.1.

    Z30STA100-5/10.3.1.2267
    02-25-15 06:15 PM
  14. BCITMike's Avatar
    Download the latest version of Link which can only be obtained from the Blend package at blackbbery.com - blackbbery Resources and Information.

    This will install the latest drivers.

    You should be able to run the autoloader without issue.

    Z30STA100-5/10.3.1.2267
    URL Fail. You traded an 'r' for an extra 'b'. The correct link took me to here:
    BlackBerry Blend ? Desktop Software for BlackBerry - Canada
    02-25-15 07:20 PM
  15. conite's Avatar
    URL Fail. You traded an 'r' for an extra 'b'. The correct link took me to here:
    BlackBerry Blend ? Desktop Software for BlackBerry - Canada
    Sorry about that. At least you have it now.

    Z30STA100-5/10.3.1.2267
    02-25-15 07:27 PM

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