[Snakepitboy]

I have turned Blackberry Protect on on my Q10 device, and Location Services are also on, but when I visit the Blackberry Protect website, it says there isn't a device associated with Blackberry Protect.

I'm sure this is a straightforward problem - but it's puzzling me.

Any ideas?

Posted via CB10

[anon(3993749)]

I have turned Blackberry Protect on on my Q10 device, and Location Services are also on, but when I visit the Blackberry Protect website, it says there isn't a device associated with Blackberry Protect.

I'm sure this is a straightforward problem - but it's puzzling me.

Any ideas?

Posted via CB10

Are you sure you are using the same BlackBerry ID?

[Snakepitboy]

Yes. I have just the one ID.

(I have just toggled it off and on again, and I was asked to input the ID on the device - so I know it is the same one that I used to log on to my PC with.)

Posted via CB10

[anon(3993749)]

Yes. I have just the one ID.

(I have just toggled it off and on again, and I was asked to input the ID on the device - so I know it is the same one that I used to log on to my PC with.)

Posted via CB10

Then maybe the BlackBerry Protect website has a bug or something.

[Snakepitboy]

I've solved it. As I thought, it was a simple thing.

I had failed to validate my ID by getting Blackberry Protect to send a confirmation email.

I've now done that, and it works.

Anyway, thanks for your help.

Posted via CB10

[anon(3993749)]

I've solved it. As I thought, it was a simple thing.

I had failed to validate my ID by getting Blackberry Protect to send a confirmation email.

I've now done that, and it works.

Anyway, thanks for your help.

Posted via CB10

Oh, I thought it worked before.

[Snakepitboy]

Sorry - my bad. Thanks for your interest and help, though. ;-)

Posted via CB10