1. lucaschen's Avatar
    I bought a Q10 and installed BlackBerry Link on my PC (Windows 7). First turned on BB Link it identified my Q10 after my inputting BB ID and showed a name "x97x". When connected with USB cable, under BB Link "Device" it shows "x97x disconnected". But the battery is charging (the cable is connected somehow). I tried restart the computer, reboot the phone, re-install the BB Link, remove the Q10 from BB Link, and change to another cable etc., no help. Any suggestion what I can do next? Many thanks.

    Lucas
    09-01-14 05:42 AM
  2. kbz1960's Avatar
    Are you signed into link with your BBID?
    09-01-14 08:58 AM
  3. mixsiak's Avatar
    i have windows 8 and can't connect either..
    tried on the other PC with windows 7 and no problem.
    could anyone help how to get my Q10 connected over BB link to pc
    thanks

    Posted via CB10
    09-01-14 03:16 PM
  4. lucaschen's Avatar
    Yes, I am.
    Are you signed into link with your BBID?
    09-02-14 05:10 AM
  5. lucaschen's Avatar
    I tried later plugging into another USB slot. It worked. Strange thing.
    kbz1960 likes this.
    09-02-14 05:12 AM

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