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  1. Mohammad Bangash's Avatar
    hey my q10 got brick i wanted to install new OS through blackberry link when i relaod after sometime it give me error.

    "An error has occurred while downloading the BlackBerry Desktop Software. Please try again."

    this is the error i get in blackberry link any solution will b very helpfull i am not worried abt data i just need phone to start working again
    Attached Thumbnails BlackBerry Link is giving error when reloading OS.-sss.png  
    10-27-14 10:15 AM
  2. Mohammad Bangash's Avatar
    waiting for replies
    10-27-14 12:44 PM
  3. Joshu42's Avatar
    I guess you have to check your antivirus/firewall.
    10-27-14 01:15 PM
  4. Keepin_Pace's Avatar
    Clear your temp folder in %temp%. Everything that can be deleted. Then try again

    Posted via CB10 using my BlackBerry Passport
    BallRockReaper likes this.
    10-27-14 07:09 PM
  5. Mohammad Bangash's Avatar
    i deleted temp folder except 3 or 4 files all got deleted in temp den i tried again same error came. and then i installed blackberry link in laptop which i use for work same error came over there also any other answers ?
    10-27-14 11:52 PM
  6. Mohammad Bangash's Avatar
    waiting for replies
    10-28-14 01:00 PM
  7. Keepin_Pace's Avatar
    What happens when you connect through WiFi and try software update from device?


    Posted via CB10
    10-28-14 03:16 PM
  8. Joshu42's Avatar
    His device is soft bricked.

    OP, if the red led is blinking, all is good. You just have to check your antivirus and firewall. BlackBerry Link told you that it can't access the OS online to download. The issue is with your Windows software environment or your connection to Internet.
    10-28-14 03:31 PM
  9. Mohammad Bangash's Avatar
    how to connect throught wifi ? the phone doesnt start at all
    10-28-14 11:23 PM
  10. Mohammad Bangash's Avatar
    there is a orange light in the beginning when i connect with PC. and i did with laptop also which i use rarely jst for work sometimes it didnt work over there also.my internet is working fine as well
    10-28-14 11:27 PM
  11. Mohammad Bangash's Avatar
    any help guys i hve given to local shops even they couldnot help me even with dem this error comes
    11-07-14 10:47 PM

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