1. Hazem_Sadek's Avatar
    Hello Blackberry junkies,

    I really need your help I'm freaking out!

    After updating the phone I restarted ( when my BB asked me to) and now it doesn't work!

    I keep seeing the purple logo at startup and it's always stuck at 93%.

    Tried restarting but nothing and I also tried connecting to the laptop but the blackberry link cant see the phone. What should I do?

    Your help is much appreciated.

    Yours,
    H
    anon(870071) likes this.
    08-23-13 04:29 PM
  2. o4liberty's Avatar
    Did you try to pull the battery?

    Posted via CB10
    08-23-13 04:30 PM
  3. Hazem_Sadek's Avatar
    Did you try to pull the battery?

    Posted via CB10
    Yes, Many times. Still nothing!
    08-23-13 04:32 PM
  4. o4liberty's Avatar
    I would try reloading the software through BlackBerry link.
    08-23-13 04:33 PM
  5. Hazem_Sadek's Avatar
    I would try reloading the software through BlackBerry link.
    When I connect my Q10 to the Blackberry link it doesn't detect the phone! is there's any other way to do it?
    08-23-13 04:40 PM
  6. o4liberty's Avatar
    I would try a new usb cable and restart your computer while it plugged in. If that doesn't work you may have to get a replacement under warranty.

    Posted via CB10
    08-23-13 04:42 PM
  7. anon721037's Avatar
    When I connect my Q10 to the Blackberry link it doesn't detect the phone! is there's any other way to do it?
    What happens if you just hit restore while plug in. I know it doesn't see it.

    Posted from Q10 from CB10 running 10.2.0.1323 and thanks to the berryleaks team.
    08-23-13 05:18 PM
  8. victoriagoddess's Avatar
    i am also having the same problem. I have gotten to 98% of the update... after 5 hours... and Rogers said that I need to bring it in for a loaner.. .I am giving it one more go so that I don't lose the items that i didn't think to back up before i did this.
    Boo... this stuff stresses me out!
    08-23-13 05:39 PM
  9. victoriagoddess's Avatar
    So after 22 hours, mine finally finished loading... and after I backed everything up and restarted it again it seems to be working well...
    08-24-13 08:48 PM
  10. anon721037's Avatar
    Right on man glad you got it working.
    Now enjoy.

    Posted from Q10 from CB10 running 10.2.0.1323 and thanks to the berryleaks team.
    08-24-13 08:54 PM
  11. jamesharmeling's Avatar
    Moral of the story: Stay clear of carrier updates and stick with the unofficial official leaked os's.

    Posted via Zeppelin or Quincy!
    08-24-13 09:54 PM

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