08-15-13 12:34 PM
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  1. sanjk1's Avatar
    sanjk1
    Hi guys, was doing a device restore on my brothers Q10. Did a full backup and it restored on link. However the phone now seems to be hanging on a screen that I've never seen before. Below is a picture.
    Please advise, desperate.

    Big big problem-img_00000309.jpg

    Posted via Vader10
    08-14-13 08:03 PM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    That looks like a device wipe.
    08-14-13 08:10 PM
  3. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    If it is a security wipe it takes about 30 minutes
    08-14-13 08:11 PM
  4. Jim Banks1's Avatar
    Jim Banks1
    I guess it is actually a security wipe except it usually says "security wipe in progress" underneath it instead of the circle of death thing...

    I found a picture of the icon here.

    at the 2:37 mark
    Last edited by Jim Banks1; 08-14-13 at 08:25 PM.
    08-14-13 08:14 PM
  5. sanjk1's Avatar
    sanjk1
    Thanks for the replies guys. So I shut down link and disconnected the device. Started link up again and plugged the phone back in. Link picked it up and it is now doing a software update and loading software software. Let's see what happens.
    Btw green light is on...always a good sign

    Posted via Vader10
    08-14-13 08:27 PM
  6. grumpyaeroguy's Avatar
    grumpyaeroguy
    green is a GREAT sign......
    RafiqK likes this.
    08-14-13 08:28 PM
  7. sanjk1's Avatar
    sanjk1
    Ok so everything went fine. Now I'm stuck. I can't restore his backup. It's saying incompatible device software. How can that be possible? The back up is latest official OS. I've got the same OS on the phone now? This is ridiculous.

    Posted via Vader10
    08-14-13 09:26 PM
  8. sanjk1's Avatar
    sanjk1
    My bad, but also weird. The Q10 was running official MR.4181 os. Now its on 10.1.0.2309. Software update says it's on the latest version and link shows nothing.

    Posted via Vader10
    08-14-13 09:32 PM
  9. sanjk1's Avatar
    sanjk1
    Any ideas?

    Posted via Vader10
    08-15-13 08:35 AM
  10. whitebluebai's Avatar
    whitebluebai
    It's so strange! I have no idea, can't help you

    Posted via CB10
    08-15-13 09:18 AM
  11. Gotwake424's Avatar
    Gotwake424
    Use sachup to change the version number of your backup.

    Posted via CB10
    sanjk1 likes this.
    08-15-13 09:29 AM
  12. sanjk1's Avatar
    sanjk1
    Originally Posted by Gotwake424
    Use sachup to change the version number of your backup.

    Posted via CB10
    Cheers, I'll try that tonight.
    *Update* got sachup running but am a little stuck at how to change the version number of the backup. Sachup is only telling me .2309 is available but the MR is .4181, which is what was originally on the phone when I got backed up. Also don't know I should use upgrade or debrick. Thanks
    Posted via Vader10
    Last edited by sanjk1; 08-15-13 at 02:47 PM.
    08-15-13 12:34 PM
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