1. charlie wax's Avatar
    As title says, I've updated BBM about 20 minutes ago and now calls don't work. I can't place a single call, I get "Voice call failed" notification. I've tried to call my self from my wife's phone and I do get notification about incoming call, I answer it but it's constantly showing "Connecting". Other funny thing is that it shows that voice call was actually in progress but it wasn't.
    Anyone else having the same problem?

    Update :
    Now the phone call icon in BBM chats has dissappeared .

    Now this is getting weird. WTH BlackBerry?!

    Posted via CB10 / BlackBerry Q10
    Last edited by charlie wax; 12-12-14 at 01:36 PM.
    12-12-14 01:09 PM
  2. Taigatrommel's Avatar
    Have you tried to reboot the device? Also there is a new BBM update rolling out, maybe installing it once it is available for you will fix it.

    Posted via CB10
    12-12-14 01:54 PM
  3. boilerkim's Avatar
    Same thing is happening to me with my Q10. There is no option to call and when people call me it says I am not available.
    12-15-14 12:38 AM
  4. Joshu42's Avatar
    Did you both have the BlackBerry logo in the upper right when it happened ?
    12-15-14 03:27 AM
  5. jdesignz's Avatar
    It still has! Tap on BBM video icon and you should get two options; voice and video. Hth

    Attachment 320838

    Cheers!

    PasaportePilipinasSQW100-1/10.3.1.1154
    12-15-14 04:17 AM
  6. playfoot's Avatar
    And I thought it was just me . . .

    AT first I could NOT answer any incoming BBM. Now I can neither answer nor dial. Assume it is a bug in the latest updates.
    12-15-14 06:00 AM
  7. boilerkim's Avatar
    New BBM update on the 18 and calls are still not working.

    Posted via CB10
    12-19-14 04:27 AM
  8. charlie wax's Avatar
    Looks like it works today. I've restarted the phone couple of times but no success. Out of nothing it just came back to life. Well...it took them long enough.

    Posted via CB10 / BlackBerry Q10
    12-19-14 06:50 PM
  9. boilerkim's Avatar
    Looks like it works today. I've restarted the phone couple of times but no success. Out of nothing it just came back to life. Well...it took them long enough.

    Posted via CB10 / BlackBerry Q10
    Still doesn't work for me for some reason.

    Posted via CB10
    12-22-14 02:56 AM
  10. boilerkim's Avatar
    Did you both have the BlackBerry logo in the upper right when it happened ?
    Yes

    Edit: I called BB support and they said some T-Mobile users are having this same problem. Going to hear back from them in a few days.
    Last edited by boilerkim; 12-31-14 at 01:40 AM.
    12-25-14 12:05 AM

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