1. MrMMorgan's Avatar
    My computer won't detect files on my phone nor will it allow me to put music or any other files on my phone. This seemed to occur after a recent blackberry priv update. Any ideas on how to fix this?
    08-18-16 07:47 PM
  2. thurask's Avatar
    Latest USB drivers?

    https://swdownloads.blackberry.com/D...1570F46266A608

    And is the Priv set to MTP mode? There should be a "Connected to computer in <mode>" notification when it's plugged in.
    FF22 likes this.
    08-18-16 08:12 PM
  3. Wezard's Avatar
    When you plug it in, it is charge only mode by default. A one finger swipe down from the top will bring up the USB dialog box, tap it and chose file transfer.
    As far I know, this has to be done every time you plug it in.
    And of course, you have to have the right drivers, see above.

    And don't forget to close all programs that you connect to and eject the device, before unpulgging.
    08-19-16 08:36 AM

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