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My Priv has a OS update available. It says it will only get this particular update over WiFi. I have turned on WiFi and connected it to my home network. I have also rebooted the phone and it still says waiting for WiFi in the update window. WiFi is working fine on the phone.... I can surf websites just fine.... I'm stumped.
Uninstall updates to Google Play Services (Settings > Apps > Google Play Services > three dots in the corner > Uninstall) and try again?
I selected uninstall, hit ok, then was asked if I wanted to go back to factory settings. should I "ok" that.
You mean factory "version".
And yes, that is what you want to do.