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  1. Adenim's Avatar
    After upgrade Android from 5 to 6.01, BB Priv won't charge when is power on. I've try many chargers, cables even computer usb and external baterry. I restart it, power on in safe mode, 12 and 32 seconds reset and factory reset. I discharge it to 0% an i try to charge. It works till baterry charge to 1% when it try to start itself but in that moment charging proces is interrupting, warning low baterry appeare and the phone turn itself off. From this moment start to charge, power on itself and so on, in a boot loop. Does anyone know what has happened?
    Last edited by Adenim; 08-28-17 at 12:24 AM.
    08-27-17 11:52 PM
  2. Usama Sardar Ahmed's Avatar
    It is very seriously problem. You have to contact to "blackberry" or share your problem with "blackberry help".
    08-28-17 07:24 AM
  3. Rico4you's Avatar
    Hello have you tried with a Quick Charger. PRIV supports QC 2.0. Maybe this way would work. In the meantime send a tweet to @blackberryhelp Good Luck
    08-28-17 12:00 PM
  4. OriginalLucy's Avatar
    Good luck, I had my Priv screen go black after last security update. 4 months post warranty and all they say is, Have a wonderful day. I do hope you are still in warranty or unfortunately you will be out of luck as well as out of warranty.
    08-28-17 08:00 PM

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