1. Erica Melone's Avatar
    This is making my NUTZ! Why does the screen go dark while doing something? It seems like if you hold it in a certain area (which there are about 4 of) the screen goes dark until you grip it another way? I can not stand this!
    09-08-16 02:24 PM
  2. thurask's Avatar
    I'm guessing you're covering the proximity sensor next to the top speaker?
    dietertong and FF22 like this.
    09-08-16 02:30 PM
  3. DigitalCreation's Avatar
    I agree, you might be covering up the proximity sensor or you might want to try disabling the 'lift to wake' feature and see if that helps the case. I noticed it can be a bit wonky at times.
    FF22 likes this.
    09-08-16 02:41 PM
  4. Fastmarc's Avatar
    I agree, you might be covering up the proximity sensor or you might want to try disabling the 'lift to wake' feature and see if that helps the case. I noticed it can be a bit wonky at times.
    The Priv has lift to wake? I don't see that.
    09-08-16 05:19 PM
  5. misterabrasive's Avatar
    Perhaps you are accidentally touching the power button, turning the screen off. Easy to do.
    09-08-16 06:01 PM
  6. DigitalCreation's Avatar
    The Priv has lift to wake? I don't see that.
    I keep mine disabled because it would wake when I didn't need it to.
    Attached Thumbnails Why does holding the Priv in certain ways make the screen black out?-1473375742833.jpg  
    FF22 likes this.
    09-08-16 07:03 PM
  7. Fastmarc's Avatar
    I keep mine disabled because it would wake when I didn't need it to.
    What the... I've been looking for that, but it seems I was looking the wrong place.
    Thanks.

    Posted via the CrackBerry App for Android
    DigitalCreation likes this.
    09-08-16 11:49 PM
  8. Erica Melone's Avatar
    I'm def not hitting any Power buttons and I"m generally holding toward the lower part of the device. I can be watching something or looking at a text and it will go dark and then to my sleep screen. I don't have lift to wake enabled either. ARGH... I wonder if it's the cover/case
    09-09-16 09:51 AM
  9. dietertong's Avatar
    I'm def not hitting any Power buttons and I"m generally holding toward the lower part of the device. I can be watching something or looking at a text and it will go dark and then to my sleep screen. I don't have lift to wake enabled either. ARGH... I wonder if it's the cover/case
    What kind of case do you have?
    09-09-16 09:53 AM
  10. newcollector's Avatar
    I'm def not hitting any Power buttons and I"m generally holding toward the lower part of the device. I can be watching something or looking at a text and it will go dark and then to my sleep screen. I don't have lift to wake enabled either. ARGH... I wonder if it's the cover/case
    It's the adaptive brightness setting. The phone is adjusting to light. Turn it off in your settings. Settings>display>adaptive brightness. It has a tendency to go wonky.
    09-09-16 10:25 AM
  11. misterabrasive's Avatar
    I'm def not hitting any Power buttons and I"m generally holding toward the lower part of the device. I can be watching something or looking at a text and it will go dark and then to my sleep screen. I don't have lift to wake enabled either. ARGH... I wonder if it's the cover/case
    How about your sleep timeout in settings under display? There's also a stay awake while holding switch under advanced interactions.
    Erica Melone likes this.
    09-09-16 10:29 AM
  12. CharlieV's Avatar
    It's the adaptive brightness setting. The phone is adjusting to light. Turn it off in your settings. Settings>display>adaptive brightness. It has a tendency to go wonky.
    Second that. I've never mentioned it because I am such a Priv fanman but mine ust blinks dark sometimes, so quickly I sometimes wondered if it was ME. I turned off adaptive brightness and it stopped.

    Ride or die:  PRIVelege-acy
    Erica Melone likes this.
    09-09-16 11:11 AM
  13. FF22's Avatar
    Download Blackberry Virtual Expert and run the sensor and other tests.
    Erica Melone likes this.
    09-09-16 01:36 PM
  14. Erica Melone's Avatar
    Ok... so my update is this.... I took off the cover I was using and switched to a cover that I got at the Verizon store. So far it's stopped the weird black out... My adaptive brightness was not on.
    I'm going to do the sensory test too.
    thanks you guys!
    FF22 likes this.
    09-09-16 02:04 PM
  15. FF22's Avatar
    Ok... so my update is this.... I took off the cover I was using and switched to a cover that I got at the Verizon store. So far it's stopped the weird black out... My adaptive brightness was not on.
    I'm going to do the sensory test too.
    thanks you guys!
    Now "we" want to know what kind of cover or case were you using that might have been the issue?

    I hope it keeps working.
    Wezard likes this.
    09-09-16 05:57 PM
  16. Mirko935's Avatar
    Second that. I've never mentioned it because I am such a Priv fanman but mine ust blinks dark sometimes, so quickly I sometimes wondered if it was ME. I turned off adaptive brightness and it stopped.

    Ride or die:  PRIVelege-acy
    In my experience, that screen blinking is caused by "Hold to stay awake", and not the Adaptive brightness. Maybe there are two bugs regarding that problem, but since I turned the stay awake option off it never happens.
    09-10-16 05:05 AM
  17. Wezard's Avatar
    Now "we" want to know what kind of cover or case were you using that might have been the issue?

    I hope it keeps working.
    Ditto
    09-10-16 09:09 AM

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