Why do I get error 'can't perform action' when clicking on a BBM or SMS message within the hub?

I've been trying to fix this issue for weeks now. I have read many posts yet nothing seems to help. I have the Blackberry Priv, running the latest OS with blackberry hub+ services. All apps are up to date. When I'm in the hub and try to open a bbm message, text message or twitter message I get the error 'can't perform action'. I'm able to open and read emails fine, but once inside an email I have no options. I click the three dots in the top right corner and I get 'menu service is uninstalled or disabled'. Any help with this would be greatly appreciated! Thanks.

Originally Posted by ne0fite

I've been trying to fix this issue for weeks now. I have read many posts yet nothing seems to help. I have the Blackberry Priv, running the latest OS with blackberry hub+ services. All apps are up to date. When I'm in the hub and try to open a bbm message, text message or twitter message I get the error 'can't perform action'. I'm able to open and read emails fine, but once inside an email I have no options. I click the three dots in the top right corner and I get 'menu service is uninstalled or disabled'. Any help with this would be greatly appreciated! Thanks.

Have you tried rebooting?

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

Yes I have tried all three methods now with no success. Just finished trying the safe mode method and I still get the same error while trying to open a bbm message or SMS message 'can't perform action'. Now I'm missing a few app icons from my home screen which is easy enough to fix but annoying.

Originally Posted by ne0fite

Yes I have tried all three methods now with no success. Just finished trying the safe mode method and I still get the same error while trying to open a bbm message or SMS message 'can't perform action'. Now I'm missing a few app icons from my home screen which is easy enough to fix but annoying.

I definitely find the disappearance of Apps and Widgets after Safe Mode VERY ANNOYING.

Next, semi-easy thing to try - DELETE BBM or UNinstall it or disable it and then try installing again. Same with other problematic apps.

If that fails you might have to go back to Factory Reset or reload the OS using an Autoloader (yes, data/apps etc will have to be reestablished.

Or maybe

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