1. David R2's Avatar
    Not long after running the otafix process I woke up the Priv with a couple taps to the screen, and all icons disappeared from all screens -- totally blank except for the standard 5 across the bottom. From the App folder, if I hold a icon to try to re-place it on the desktop, it immediately vanishes after I lift my finger.
    06-19-18 09:04 PM
  2. FF22's Avatar
    Not long after running the otafix process I woke up the Priv with a couple taps to the screen, and all icons disappeared from all screens -- totally blank except for the standard 5 across the bottom. From the App folder, if I hold a icon to try to re-place it on the desktop, it immediately vanishes after I lift my finger.
    Welcome to Crackberry.

    See if anything here helps:

    PRIV Troubleshooting Guide | Inside BlackBerry Help Blog
    06-20-18 12:25 AM
  3. lordloveaduck's Avatar
    Did you get this fixed? This sounds like you have logged in a the guest account accidentally. Double swipe down and tap the picture user icon on top right to change back.
    06-21-18 08:57 AM

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