07-28-17 11:20 AM
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tools
  1. Bob80220's Avatar
    This Device Health Application is showing significant battery use and I don't recall ever seeing it before. It appeared sometime yesterday and I don't see it listed in my apps.

    Does anyone know what this is and can it be disabled?

    Bob

    Posted via the CrackBerry App with my BlackBerry Priv on AT&T
    Attached Thumbnails What Is This Device Health Application?-12902.jpg  
    12-05-15 06:14 PM
  2. Bob80220's Avatar
    Sorry...wrong screen shot.

    Bob

    Posted via the CrackBerry App with my BlackBerry Priv on AT&T
    Attached Thumbnails What Is This Device Health Application?-15115.jpg  
    BoldBigWorm likes this.
    12-05-15 06:19 PM
  3. Snooze_Ann's Avatar
    Isn't it the app pictured?
    12-05-15 06:22 PM
  4. Snooze_Ann's Avatar
    ...or maybe it is the app that gives the app pictured it's data... this is getting metta
    12-05-15 06:23 PM
  5. Bob80220's Avatar
    In the 2ND screen shot it shows the app Device Health Application but it's using significant battery as you can see.

    As I said I don't see this app listed. What is it and can it be disabled?

    Bob

    Posted via the CrackBerry App with my BlackBerry Priv on AT&T
    12-05-15 06:25 PM
  6. tickerguy's Avatar
    Try removing it.

    I suspect you loaded that somehow (by accident perhaps) I don't see it on my Priv listed as being present....
    12-05-15 06:52 PM
  7. Bob80220's Avatar
    I would remove or disable if I could but I am unable to. The app isn't listed...that's why I'm asking what it is and how I can shut it down. I have no clue where it came from.

    Bob

    Posted via the CrackBerry App with my BlackBerry Priv on AT&T
    12-05-15 07:00 PM
  8. tickerguy's Avatar
    Is this a factory unlocked unit or an AT&T one? Wondering if that is carrier crapware Ala Carrier IQ

    Posted via the CrackBerry App for Android
    12-05-15 08:41 PM
  9. Bob80220's Avatar
    It's an AT&T device. My sales rep with AT&T had this show up on her Priv too.

    Bob

    Posted via the CrackBerry App with my BlackBerry Priv on AT&T
    12-05-15 08:45 PM
  10. tickerguy's Avatar
    Oh that sounds like Carrier IQ or similar..... Yuck. That would also explain why I haven't seen it even though I'm on straight talk using at&t towers.... But with an amazon sourced Priv.

    Posted via the CrackBerry App for Android
    12-05-15 08:47 PM
  11. tp2386's Avatar
    Anyone have any more insight on what device health application is? It is too using up a lot of my battery.
    12-15-15 09:17 AM
  12. louzer's Avatar
    It's Carrier IQ. You can't delete it and it's watching you!

    Posted by twiddling my thumbs on the mighty Qued! - Channel C003DAB77
    middbrew likes this.
    12-15-15 09:39 AM
  13. tp2386's Avatar
    It's Carrier IQ. You can't delete it and it's watching you!
    FML
    12-15-15 09:55 AM
  14. -Puck-'s Avatar
    Does it show up if you got to settings>apps>all installed?

    If it does, try to force stop then disable it from there.

    Posted from my BlackBerry Priv
    12-15-15 09:59 AM
  15. 00stryder's Avatar
    It's Carrier IQ. You can't delete it and it's watching you!

    Posted by twiddling my thumbs on the mighty Qued! - Channel C003DAB77
    Although likely at this point, I'd maybe contact the Priv team at BlackBerry (some frequent the CB forums now) and/or reach out to AT&T for official confirmation before jumping down that rabbit hole. Or, enlist the help of Bla1ze and Co. to see if they can get some answers quickly.

    Posted via CB10
    12-15-15 10:09 AM
  16. steffcip's Avatar
    Does it show up if you got to settings>apps>all installed?

    If it does, try to force stop then disable it from there.

    Posted from my BlackBerry Priv
    +1 this should work

    Posted via CB10
    12-15-15 10:55 AM
  17. tp2386's Avatar
    Does it show up if you got to settings>apps>all installed?

    If it does, try to force stop then disable it from there.

    Posted from my BlackBerry Priv
    It does not show there.
    12-15-15 10:55 AM
  18. louzer's Avatar
    I believe the carriers install it and not BlackBerry.

    Posted by twiddling my thumbs on the mighty Qued! - Channel C003DAB77
    12-15-15 03:34 PM
  19. 6stringriffs's Avatar
    It does not show there.
    Oh come on! I see all my apps on
    Settings-> Apps -> All Apps (chosen from drop down)
    12-15-15 04:48 PM
  20. Bob80220's Avatar
    Oh come on! I see all my apps on
    Settings-> Apps -> All Apps (chosen from drop down)
    Sorry you are a non believer but it does not show...

    Bob

    Posted via the CrackBerry App with my BlackBerry Priv on AT&T
    12-15-15 04:54 PM
  21. Bob80220's Avatar
    I know a number of us on AT&T had this app show up and couldn't find a way to disable or delete it but I haven't had it appear for a while.

    Anyone else not seeing it recently? No clue why it's not but I'm not unhappy about it...😁

    Bob

    Posted via the CrackBerry App with my BlackBerry Priv on AT&T
    12-20-15 01:22 PM
  22. Fran BB PRIV's Avatar
    Device Health Application runs in the background as part of the ATT ProTech protection plan. If you signed up for ATT ProTech, you should be getting a weekly email with the title "Weekly Mobile Health Check". It's not an APP that you can delete, unless you discontinue the ATT ProTech service. It's harmless, and doesn't use that much battery life, usually only 3% weekly, while it checks your phone.
    01-25-16 01:56 PM
  23. middbrew's Avatar
    I use Solid Explorer as a file manager. From there I found it, but There is no way to delete, disable, or alter it.

    What Is This Device Health Application?-screenshot_2016-01-25-14-21-16.jpg
    01-25-16 02:24 PM
  24. middbrew's Avatar
    Device Health Application runs in the background as part of the ATT ProTech protection plan. If you signed up for ATT ProTech, you should be getting a weekly email with the title "Weekly Mobile Health Check". It's not an APP that you can delete, unless you discontinue the ATT ProTech service. It's harmless, and doesn't use that much battery life, usually only 3% weekly, while it checks your phone.
    By the looks of Bob's screenshot he's way beyond the 3% weekly usage.
    01-25-16 02:25 PM
  25. Fran BB PRIV's Avatar
    When I checked my battery usage on the day the Device Health Application appeared, I had several more applications in use. It may use the same amount of battery power as on Bob's phone, but might be a higher percentage of the total power, if you have fewer applications running. Either way, if it's causing problems, discontinue the ATT ProTech plan. Additionally, you'll save the monthly charge from AT&T.
    01-25-16 03:04 PM
34 12

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