1. giper54's Avatar
    I just updated a new Priv and I am stuck on the BlackBerry Boatloader Menu. When I highlight the continue the bootup, nothing happens. Right now the light is flashing white, blue, red, blue. Highlighting reboot into fast it and turn off also does nothing. Help please
    02-11-16 03:09 PM
  2. Al moon's Avatar
    im sure there is a way of getting out of that boot loop but you would think bb would at least know how to tell us that

    https://supportforums.blackberry.com...p/td-p/3145797

    someone else had this same problem before in the forums
    02-11-16 06:05 PM
  3. booker1953's Avatar
    Yeah, I believe if was Ron (Bakron1). Think he eventually had to send it back and got a new one after talking to Blackberry support.

    Posted via the CrackBerry App for Android
    02-12-16 11:18 PM
  4. JM_forfun's Avatar
    Hey giper54, are you still having your device issues? If not, please let us know what was done to correct it. Thanks
    02-24-16 11:50 AM
  5. bloog's Avatar
    Happened to me too. Sent it back. "repaired". But once I tried to update it, got stuck in bootloader again.
    02-24-16 02:16 PM
  6. JM_forfun's Avatar
    Hey bloog, what is the led sequence you are seeing?
    02-24-16 03:31 PM
  7. Sje1973's Avatar
    Was it already in that mode or what were you doing with your Priv?
    02-24-16 04:02 PM
  8. bloog's Avatar
    I sent it back in for another "repair". Sje1973, when I got it, it boot ok, but once i applied update it said error and got stuck in bootloader mode again.
    02-25-16 08:57 PM

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