11-06-15 11:16 AM
51 123
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  1. Mr4aces's Avatar
    David S : Welcome to AT&T Chat. How may we help you today?
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    *Me : questions on upgrade to priv
    *
    *David S : Hi
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    *David S : Thank you for visiting AT&T! I would be happy to assist you with your upgrade today. My name is David S may I ask who I have the pleasure of chatting with?
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    *Me : dean oshiro
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    *Me : cell number 36095219221
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    *David S : Hello Dean, I hope you are having a great day
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    *David S : the PRIV is already available
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    *David S : I can guide you through the process
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    *David S : may I ask, are you logged into your account?
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    *Me : no i want to know if you need a cc for the $250 or will u bill me
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    *David S : you would need a credit or debit card today to pay for it
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    *David S : you can purchase as well the phone through AT&T next, and it will cost today only the sale taxes
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    *Me : so this will not increase my monthly charge if I pay $249 today
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    *David S : I can check this through your account
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    *David S : May I have your permission to access your online account with you today in order to assist you?
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    *Me : y
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    *Me : ss 1116 dob 11301949
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    *David S : No worries, I only need your wireless number
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    *Me : will you waive the $45 activation fee?
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    *Me : 3609521922
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    *David S : Unfortunately I am not able to waive the activation fee, since I can only provide you with the prices displayed in the page
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    *Me : give me the monthly charges
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    *David S : right now if you upgrade to a new 2 year contract, your bill would increase $15.00, since you would loss the current discount you have in access charges
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    *Me : I am off contract on 11/27 so if I do not buy anything it goes down $15
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    *David S : Yes, that is correct Dean
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    *Me : so it should be the same after 11/27?
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    *Me : correct?
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    *David S : Yes Dean you are correct
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    *Me : so it would stay the same. Correct?
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    *David S : Yes, you are right
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    *David S : would you like to go ahead with the process?
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    *Me : do I have to wait till 11/27 to buy? to keep my bill the same?
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    *David S : You can upgrade from today, and keep your plan the same after you are out of contract, or purchase that day
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    *Me : when would I get the phone?
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    *David S : Allow me a second to check the shipping information
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    *David S : +
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    *David S : I am back, this phone has express shipping for free available, if you order today you will get the phone by Monday morning
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    *David S : we can also check the in store availability, so you could pick it at the store today
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    *David S : can I have your ZIP code so I can check it?
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    *Me : If there is no increase in my plan and you are positive I can pick it up I will pay for it
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    *Me : 85383 is the zip code I'm at right now
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    *Me : on vacation
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    *David S : There is in store availability at this store
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    *David S : AT&T Company Store
    2805 W Agua Fria Fwy
    Phoenix, AZ 85027
    (623) 581-2074
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    *Me : ok do you want the cc number?
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    *David S : I can guide you on how to do the process OnLine so you do not have to share your personal information in here
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    *David S : is that okay with you?
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    *Me : yes
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    *Me : xxxxxxxxxxxxxxxx 10/18
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    *David S : Great, are you currently logged into your account Dean?
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    *Me : cvs 968
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    *Me : name on card dean oshiro
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    *David S : Dean, lets go ahead with the process from the account
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    *Me : address on card PO Box 624, Washougal, WA 98671
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    *David S : I can guide you there
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    *Me : dont need directions
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    *David S : You can Click Here to open the page in a new window/tab.
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    *David S : please let me know when you get to the page
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    *David S : there please select the blackberry and add it to cart
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    *David S : there select the 2 year agreement which is the $249.99 price
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    *David S : and then select whether you would like device protection or not
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    *David S : then we can select continue
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    *David S : there select the current plan you have
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    *David S : Does everything look correct in your Shopping Cart?
    *
    *David S : This page lists your personal details regarding your account. Please take a moment to review this page to ensure that all information is still up to date.
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    *David S : I'll be here to guide and assist you if you have any questions.
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    *David S : Please click on Continue to move to the next page.
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    *David S : Congratulations! Your order has been successfully placed.
    *
    *Me : thank you
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    *Me : Go Blackberry
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    *David S : You are most welcome Johnny, it has been my pleasure assisting you today
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    *David S : that one is a great device
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    *David S : may I ask if there is anything else I can assist you
    11-06-15 11:16 AM
51 123

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