1. Chromeram's Avatar
    Are there any others out there that are unable to set contact ringtones? I haven't been able to since the Marshmallow update. I know how to set it, it just won't work. I have contacted BlackBerry and was told that a future update should fix it. That was two updates ago. Currently I am showing Build Number: AAG202. I have placed the ringtone file in the internal and SD storage and tried from both locations. All with the same result. I am able to use any ringtone I want as the main tone so I am pretty sure it is not a format issue. Still, I have tried using mp3, and wav for good measure, nope. The only thing I can think of is that I never got the July Security Update. From what I have read, that update was supposed to fix this.

    Posted via the CrackBerry App for Android
    09-30-16 10:14 PM
  2. FishhPoohh's Avatar
    I dont have that issue with my At&t Branded PRIV.
    09-30-16 11:50 PM
  3. ngtavel's Avatar
    Are there any others out there that are unable to set contact ringtones? I haven't been able to since the Marshmallow update. I know how to set it, it just won't work. I have contacted BlackBerry and was told that a future update should fix it. That was two updates ago. Currently I am showing Build Number: AAG202. I have placed the ringtone file in the internal and SD storage and tried from both locations. All with the same result. I am able to use any ringtone I want as the main tone so I am pretty sure it is not a format issue. Still, I have tried using mp3, and wav for good measure, nope. The only thing I can think of is that I never got the July Security Update. From what I have read, that update was supposed to fix this.

    Posted via the CrackBerry App for Android
    10-01-16 05:22 AM
  4. ngtavel's Avatar
    Exactly the same problem. Has not been fixed by last updated. My carrier is ATT. They told me it would be fixed soon, but that was months ago.
    10-01-16 05:23 AM
  5. RaycinSS's Avatar
    Yes same problem here and very frustrated with AT&T's lack of customer service regarding my issues. It's my belief that many of BB's issues are actually carrier issues that make them look bad.

    Posted via the CrackBerry App for Android
    Chromeram likes this.
    10-01-16 08:31 PM
  6. jkkhum's Avatar
    Same problem since early summer. BB says ATT, ATT says we're working on it.
    AGGGHHHHH!
    10-04-16 09:52 AM
  7. Chromeram's Avatar
    I just got the Oct 5th upgrade and my custom contact ringtones are still not working. Build AAG873.

    Posted via the CrackBerry App for Android
    10-11-16 03:00 PM
  8. jkkhum's Avatar
    I just got the Oct 5th upgrade and my custom contact ringtones are still not working. Build AAG873.

    Posted via the CrackBerry App for Android
    same here.
    10-14-16 12:28 PM
  9. RaycinSS's Avatar
    Still same problem here

    Posted via the CrackBerry App for Android
    10-20-16 09:19 AM
  10. jkkhum's Avatar
    AA1020 (12/5/16 security patch) didn't fix ringtone fail either.
    12-19-16 01:31 PM
  11. Chromeram's Avatar
    Awesome..........
    12-19-16 01:44 PM

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