1. texn884's Avatar
    Hi All

    I have noticed that the email accounts I have on my Priv, Outlook and gmail and work email I have not been getting my emails and noticed that in the settings for each account it gets toggled off and I have go to in and toggle it back on! (Sync email) setting

    Really starting to **** me off and it started about a week ago.

    Any suggestions?
    05-10-16 04:24 PM
  2. texn884's Avatar
    I think I fixed it.

    I turned off the sync mail on the gmail setting and all emails are coming thru to my other email accounts
  3. texn884's Avatar
    I think I fixed it.

    I turned off the sync mail on the gmail setting and all emails are coming thru to my other email accounts
    05-10-16 05:41 PM
  4. c_bryant34's Avatar
    You're seeing this repeatedly? What version of Hub and Blackberry Services are you running?
    05-10-16 08:50 PM
  5. Uzi's Avatar
    Are you using any battery saver app op?
    05-10-16 10:45 PM
  6. texn884's Avatar
    You're seeing this repeatedly? What version of Hub and Blackberry Services are you running?
    Latest version of BB Hub and all the BB updates have been done!
    05-12-16 11:57 AM
  7. texn884's Avatar
    Are you using any battery saver app op?
    Yes I am
    05-12-16 11:57 AM
  8. texn884's Avatar
    I added it to the allowed apps to run so I think it is fixed
    Thanks you both ill let you know
    05-12-16 12:17 PM
  9. texn884's Avatar
    Are you using any battery saver app op?
    I added the hub to Avast approved list to run and just before all the tabs were toggled off again!!
    05-12-16 04:25 PM
  10. c_bryant34's Avatar
    I added the hub to Avast approved list to run and just before all the tabs were toggled off again!!
    What OS are you on? L or M? Can you share a screen cap of exactly which toggles are flipping on and off?

    And did you add BlackBerry Services to that same approved list? BlackBerry Services is actually what is doing all of the syncing.

    As well, if you have the "sync" item turned off in any of your profiles then it will cause Hub to stop syncing as it turns the master switch off for all account sync adapters. If you want mail to continue syncing leave that on. When that gets turned off you should get a notification from Hub though indicating that mail is no longer syncing. If you're not seeing that you're not on the latest version of Hub and BlackBerry Services.
    Last edited by c_bryant34; 05-13-16 at 06:44 AM.
    05-13-16 12:12 AM
  11. midnightdoom's Avatar
    Weird. I had to shut off background syncs to my emails cause I was getting annoyed they were syncing every minute (even though minimum choice is 5 minutes)

    My battery life and data plan really has been suffering since start of April with one of the hub / services updates

    *-* BBM Channel : Netflix Newsroom C003BA5E3 | Facebook.com/NetflixNewsroom *-*
    05-13-16 01:17 AM
  12. c_bryant34's Avatar
    Weird. I had to shut off background syncs to my emails cause I was getting annoyed they were syncing every minute (even though minimum choice is 5 minutes)

    My battery life and data plan really has been suffering since start of April with one of the hub / services updates

    *-* BBM Channel : Netflix Newsroom C003BA5E3 | Facebook.com/NetflixNewsroom *-*
    Do you have a screen cap of Hub / BlackBerry services data usage?
    05-13-16 06:32 AM
  13. midnightdoom's Avatar
    Here's a cycle I did other day and total how much data it used in one month. Not counting WiFi... previous months average was 50 mb background

    Anyway contacted BlackBerry that I realized this bug, they made me send in some bug reports and now want me to format the phone to see if that fixes issue

    *-* BBM Channel : Netflix Newsroom C003BA5E3 | Facebook.com/NetflixNewsroom *-*
    Attached Thumbnails Sync Email settings don't stay on! Any suggestions?-screenshot_20160513-074732.jpg  
    05-13-16 07:48 AM
  14. midnightdoom's Avatar
    Realized other pic didn't get attached

    *-* BBM Channel : Netflix Newsroom C003BA5E3 | Facebook.com/NetflixNewsroom *-*
    Attached Thumbnails Sync Email settings don't stay on! Any suggestions?-screenshot_20160509-192327.jpg  
    05-13-16 07:50 AM
  15. texn884's Avatar
    What OS are you on? L or M? Can you share a screen cap of exactly which toggles are flipping on and off?

    And did you add BlackBerry Services to that same approved list? BlackBerry Services is actually what is doing all of the syncing.

    As well, if you have the "sync" item turned off in any of your profiles then it will cause Hub to stop syncing as it turns the master switch off for all account sync adapters. If you want mail to continue syncing leave that on. When that gets turned off you should get a notification from Hub though indicating that mail is no longer syncing. If you're not seeing that you're not on the latest version of Hub and BlackBerry Services.
    Im on Lolliepop and I have the latest blackberry services loaded and Avast does not have BB Services as a app to allow to run
    05-13-16 10:27 AM
  16. texn884's Avatar
    05-13-16 10:39 AM
  17. texn884's Avatar
    What OS are you on? L or M? Can you share a screen cap of exactly which toggles are flipping on and off?

    And did you add BlackBerry Services to that same approved list? BlackBerry Services is actually what is doing all of the syncing.

    As well, if you have the "sync" item turned off in any of your profiles then it will cause Hub to stop syncing as it turns the master switch off for all account sync adapters. If you want mail to continue syncing leave that on. When that gets turned off you should get a notification from Hub though indicating that mail is no longer syncing. If you're not seeing that you're not on the latest version of Hub and BlackBerry Services.
    screen shots sent need to be approved
    05-13-16 10:40 AM
  18. Uzi's Avatar
    screen shots sent need to be approved
    Done

    Edit : are you OK personal info not edited?
    05-13-16 10:41 AM
  19. texn884's Avatar
    ya its ok
    05-13-16 11:02 AM
  20. texn884's Avatar
    Done

    Edit : are you OK personal info not edited?
    unless you can edit my email address out
    05-13-16 11:03 AM
  21. texn884's Avatar
    my hub version is 1.2.1.10221
    05-13-16 11:03 AM
  22. texn884's Avatar
    Ok i uninstalled Avast battery saver which I think was the problem so I am going to see if all the sync toggles stay on
    05-13-16 11:41 AM
  23. texn884's Avatar
    seems deleting that app was the issue all is fine now
    05-13-16 12:50 PM
  24. midnightdoom's Avatar
    Ok i uninstalled Avast battery saver which I think was the problem so I am going to see if all the sync toggles stay on
    Is that snapdragon battery guru you have? When I had that it ended up screwing with my sync settings for emails too

    *-* BBM Channel : Netflix Newsroom C003BA5E3 | Facebook.com/NetflixNewsroom *-*
    05-13-16 04:02 PM

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