1. ArtNer's Avatar
    Hello,
    My Priv suddenly switched off and do not switch on anymore. Has anyone experienced such painful situation ?
    Thank you very much for your input and how you did overcome this situation.

    Arturo Nervitto

    Posted via CB10
    10-11-16 01:32 PM
  2. FF22's Avatar
    Hello,
    My Priv suddenly switched off and do not switch on anymore. Has anyone experienced such painful situation ?
    Thank you very much for your input and how you did overcome this situation.

    Arturo Nervitto

    Posted via CB10
    What were you doing when it switched off? Have you gotten it wet or dropped it?

    How was the battery level when it stopped? You might want to plug it into a power supply and charge it.

    You can try one of the following methods.

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    10-11-16 01:55 PM
  3. ArtNer's Avatar
    Thanks for your assistance.
    Actually, the battery has emptied but when we plug in the device it does not charge anymore. No light showing charging. Nothing. We push the power key but no response. Completely switched off.
    The device did not drop or wet etc...
    Thank you

    Posted via CB10
    10-11-16 02:09 PM
  4. FF22's Avatar
    Thanks for your assistance.
    Actually, the battery has emptied but when we plug in the device it does not charge anymore. No light showing charging. Nothing. We push the power key but no response. Completely switched off.
    The device did not drop or wet etc...
    Thank you

    Posted via CB10
    BB does have phone assistance in the US, Canada and the UK. Not sure about other places.

    Blackberry Support 1-866-533-8067
    0800-141-3330 (UK)

    Sometimes, if the battery has dropped really low, there will be NO signs of life or charging for a while. So plug it in and leave it. Also try a difference socket and/or charger or cable. Other chargers that fit should be okay. Or try your charger on another device and make sure it works.

    After half an hour, try the Reboot methods again.

    Good luck.
    10-11-16 02:23 PM
  5. ArtNer's Avatar
    Thx for assistance

    Posted via CB10
    10-11-16 02:26 PM
  6. 1Elmarie_Dukas's Avatar
    Worked really well, but now saying my there is no sim in the phone - how do I rectify this
    11-27-16 02:00 AM
  7. FF22's Avatar
    Worked really well, but now saying my there is no sim in the phone - how do I rectify this
    You might want to start a new thread for your problem so it is not lost in this Power on/off thread.

    But as a start, what carrier? You might call them for a new sim card? What country? There is free phone support in the US, Canada and the UK.

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    11-27-16 09:50 AM
  8. Koko Pineda's Avatar
    Thanks for your assistance.
    Actually, the battery has emptied but when we plug in the device it does not charge anymore. No light showing charging. Nothing. We push the power key but no response. Completely switched off.
    The device did not drop or wet etc...
    Thank you

    Posted via CB10
    I experienced that once. I panicked and contacted BlackBerry support right away. But I managed to do it myself. I just left it uncharged for like 6 hours and charged it again.

    If your Priv doesn't charge, unplug it and give it some rest. It will charge right away after a few hours.
    Bucky2016 likes this.
    12-02-16 01:29 PM

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