1. bonnev659's Avatar
    Hi all

    My phone goes black when I am on the phone. I have to open the keyboard for a screen to show. Any ideas on how to fix this? This started last night and still did it after I restarted the phone this am. Thank you.

    Posted via the CrackBerry App for BlackBerry Priv
    10-01-16 04:50 AM
  2. destiny.seeker's Avatar
    If you use think film type screen protector, dirts can clogging the proximity and it can cause that.
    (Or the screen itself got stained, and it has the same result)

    So please check that one out first.
    You may alcohol swap the whole screen protector to clean it + the hole around the sensor.

    Posted via the CrackBerry App for Android
    bonnev659 and FF22 like this.
    10-01-16 07:01 AM
  3. bonnev659's Avatar
    That was it. Thank you. As the screen protector came undone and dirty at work last night. Thank you again

    Posted via the CrackBerry App for BlackBerry Priv
    FF22 likes this.
    10-01-16 07:05 AM
  4. rotorwrench's Avatar
    For some reason the proximity sensor on the Priv appears to be more sensitive to smudges and dirt than most phones. I've seen this problem and fix in several posts. Just an observation.

    "If I agreed with you we'd both be wrong"
    10-01-16 10:10 AM

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