My reason for sending the Priv back home...
I'm wiping my Priv tonight and sending it back on Tuesday - it's a civic holiday here tomorrow and going back to my Classic until I decide on what phone to buy.
I've purchased my Classic and Priv from ShopBlackberry Canada because I wanted them unlocked and didn't want any commitment to any of the providers here in Canada.
My biggest beef about returning the Priv is the support people at Balckberry are truly terrible. I've had to use them for things that I couldn't find in the Crackberry Forums or thru Google.
For example - the ability to make wifi calls is in the manual but the option is not on the phone. So before putting in my Rogers sim in, I called to ask them a few things: 1 - if the phone is truly unlocked should I not be seeing this option? They answered yes, put me on hold for 2-5 mins ( their standard line) it was actually closer to 6mins...I digress. Then they came back to tell me the feature is there but provider specific.
So my next question was - if this is truly an unlocked phone will the device lock itself to my sim card or will I be able to swap out the card in my travels. Reply: swap out no problem and that will also fix my wifi calling issue if the provider supports it.
So I was still not a believer but luckily I had family visiting this weekend and their sim card works in Canada and has wifi capabilities.
Yes it's also an unlocked phone from the US.
In the end I swaped the cards but there was still no wifi calling options.
So that's the background but what pushed me over the edge was the support person had been calling me all week to ask if they could close the ticket. I repeatedly said I will not be able to swap the card out until Saturday please call me back them - they said they would.
Lo and behold they never called back - so I fired off a reply to one of the emails from earlier in the week.
So no call back BUT they did reply to my email to tell me that they had call Rogers and were told that BB wifi calling is not supported and only Samsung, Apple and LG were. I knew what Rogers supported but the point of the call was to see if the sim swap would kick start the feature.
This started to remind me of what I went thru with the Classic and I said to myself not again,
I know the grass isn't always greener etc - I know that I can use Rogers support for my product but when I'm asking about features that should be there Rogers shouldn't have to own that part BB should...
So in the end - the phone is nice I tried to tell myself I like the phone better than I care about the support people. But in the end I realized if BB support doesn't care about me and the past 3 BB phones I owned including my paying crazy cash for this one ...then why should I keep giving them another chance..
They should remember its easier to keep a customer than keep trying to get new ones...