Long story short...
Phone charging point broke...took 9 months to fix and now forgotten password.
Everywhere I have looked says after 10 attempts it should revert to factory settings , but i am up to 83 attemtps so far ! I really don't want to lose the data on the phone but at this stage anyway of getting the blooming thing to work would be really appreciated !
If it means anything to anyone it's a 2015 Priv.
Thank you