[rpbl]

Staring from last month my Priv is charging very slow, have to change back to my Classic for backup. Have the battery dead & won't take charge, dropped once to 12%, after some research stacked charged it & it come back but charging is very slow since then. Usually around 100ma or under. I have since using autoloader & reloaded the software, not much change. Installed the Jan update, I have seen some change since yestersday. Last month when I plugged in for charging, it said I am using usb charging, but as of yestersday, it come back to final recognize that I am on AC charger again & it was charging much faster. However today I hook it up to my Windows 10 computer, the USB doesn't recognize it (it charge) but there is no notification that I can change how my device connects to a computer. Just wonder anyone have this problem. My phone is a STV100-3 from Telus but unlocked.

[FF22]

Staring from last month my Priv is charging very slow, have to change back to my Classic for backup. Have the battery dead & won't take charge, dropped once to 12%, after some research stacked charged it & it come back but charging is very slow since then. Usually around 100ma or under. I have since using autoloader & reloaded the software, not much change. Installed the Jan update, I have seen some change since yestersday. Last month when I plugged in for charging, it said I am using usb charging, but as of yestersday, it come back to final recognize that I am on AC charger again & it was charging much faster. However today I hook it up to my Windows 10 computer, the USB doesn't recognize it (it charge) but there is no notification that I can change how my device connects to a computer. Just wonder anyone have this problem. My phone is a STV100-3 from Telus but unlocked.

Have you tried another charger? Or cable? Since you already tried and autoloader no point in doing that again. UNLESS - when you did the autoloader, did you also restore all of your old apps? Could one of them be some battery monitor app or something similar?

You could try a Safe Boot which will ignore most of your 3rd party apps and see how it performs. Do you have a warranty?

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

[rpbl]

After couple of reset, it is working now, Thanks a lot!