[Koko Pineda]

Has anyone experienced this? I am on my way home when my Priv completely lost its power down to 0%. When I got home, plugged my baby and it didn't charge. Paitienty waited for about half an hour but to no avail, it still didn't.

I am not ready to lose my beloved Priv

[anon(9710967)]

Can't help ya my Priv has never hit rock bottom on battery it never had a charger issue either but you could try different cord or wait over night I hear that usually works

[FF22]

Can't help ya my Priv has never hit rock bottom on battery it never had a charger issue either but you could try different cord or wait over night I hear that usually works

If completely drained, it can take a good while before it shows any signs of life. As suggested, plug it in and try a different adapter and leave it for a few hours. You might also make sure that it is OFF or rebooted

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

[ajoh99]

My priv can't be charged from fully dead with any type of fast charger. I have to dig out my regular 2amp charger to get it back to life. Definitely try a couple chargers.

[IndianTiwari]

If completely drained, it can take a good while before it shows any signs of life. As suggested, plug it in and try a different adapter and leave it for a few hours. You might also make sure that it is OFF or rebooted

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won�t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it�s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

Thanks F2 Sir for the vital information.

[Sigewif]

Has anyone experienced this? I am on my way home when my Priv completely lost its power down to 0%. When I got home, plugged my baby and it didn't charge. Paitienty waited for about half an hour but to no avail, it still didn't.

I am not ready to lose my beloved Priv

Do give us an update and tell us what you did if you get it to charge. The info will be a help to those of us who might face the same problem. I hope you get it going again.
Ps. Some of the off-brand chargers don't work well either, (in my experience) so hopefully you have a good one.