Built for Business - Learn more about BlackBerry KEY2
  1. jberb1984's Avatar
    I get daily emails from work that include a name address and phone number.
    The number has always been a blue link and tapping would open phone app.
    Up until yesterday, tapping the address would give me the option to launch Google maps or zillow. This is a Very useful feature for me.
    But now.. When I tap anywhere on an open email that contains a phone number it launches the phone dialer...
    Didn't download anything new. Didnt change any default apps. Don't have any idea what caused or how to fix this issue.

    Curve8300 - Curve9220 - Torch9850 - Z10 - Priv
    05-03-16 01:37 PM
  2. fadi.alsaidi's Avatar
    Can you try with an older email that worked as expected?

    Posted via the CrackBerry App for Android
    05-03-16 01:44 PM
  3. jberb1984's Avatar
    Just tried. Same problem.
    Nothing has changed in the format or display of the email. Just the action when I tap it.
    Also, I just noticed that I can't open attachments either. I have to go through chrome to download them then open with the appropriate app.

    Curve8300 - Curve9220 - Torch9850 - Z10 - Priv
    05-03-16 01:47 PM
  4. fadi.alsaidi's Avatar
    Just tried. Same problem.
    Nothing has changed in the format or display of the email. Just the action when I tap it.
    Also, I just noticed that I can't open attachments either. I have to go through chrome to download them then open with the appropriate app.

    Curve8300 - Curve9220 - Torch9850 - Z10 - Priv
    OK. so that rules out any possibility of the new emails having an unnoticeable format change. Try to uninstall the hub, then install it again AFTER a reboot.
    Good luck

    Posted via the CrackBerry App for Android
    Last edited by fadi.alsaidi; 05-03-16 at 07:11 PM.
    05-03-16 06:50 PM
  5. jberb1984's Avatar
    Uninstalled updates and cleared data
    Rebooted
    Updated

    No luck.

    Next suggestion please. I'm at a loss here ..

    Curve8300 - Curve9220 - Torch9850 - Z10 - Priv
    05-03-16 08:12 PM
  6. John Vieira's Avatar
    Marshmallow by default tries to integrate apps more closely, for a smoother experience.

    If you click a phone number, why would you not call it?

    Yes I understand you might not want to, but you just have to get used to the beast that is Android.

    All that being said, try clearing your app defaults, and you might get a prompt asking you again. Although with a phone number, maybe not.

    Posted via a Priv on an 6.0 Mushroom
    05-03-16 09:04 PM
  7. jberb1984's Avatar
    You didn't read my first post correctly. Maybe it wasn't clear...

    Last week...
    Tapping phone number opened dialer
    Tapping address opened maps or zillow (as long as I don't assign one as default I always get the option)

    Today...
    Tapping anywhere in an open email opens dialer. I can't even select and copy text unless I hit reply or forward first.

    This is a bug, not a user error such as accidently assigning a default app.

    But I do appreciate your attempt at help.

    Curve8300 - Curve9220 - Torch9850 - Z10 - Priv
    05-03-16 09:11 PM
  8. Uzi's Avatar
    I just tested it I tap phone number with blue link it open phone app ,what hub version. You running op?
    05-03-16 09:18 PM
  9. c_bryant34's Avatar
    Can you share a screen capture of one of the emails in question? Just tried myself and couldn't get it to happen. Trying to see where exactly it appears.
    jberb1984 likes this.
    05-03-16 10:43 PM
  10. ray689's Avatar
    I can't seem to replicate this issue either.

    Posted via the CrackBerry App for Android
    05-03-16 10:52 PM
  11. jberb1984's Avatar
    Just so we are clear...
    -tapping on the phone number works as expected
    -tapping on the email address works as expected

    -my issue is with tapping on the address to open maps or trying to select text.
    Tapping anywhere in the email (besides the email address) opens the phone app, as if I had tapped the phone number.

    Curve8300 - Curve9220 - Torch9850 - Z10 - Priv
    Attached Thumbnails new and different Hub problem-177859.jpg  
    05-04-16 11:41 AM
  12. jberb1984's Avatar
    Bump

    Curve8300 - Curve9220 - Torch9850 - Z10 - Priv
    05-05-16 11:55 AM

Similar Threads

  1. Z10 and Q10 on countdown to extinction!
    By moyah8 in forum BlackBerry 10 OS
    Replies: 9
    Last Post: 05-06-16, 09:25 AM
  2. How do I drag and drop selected text?
    By SamCritch in forum Android Apps
    Replies: 1
    Last Post: 05-05-16, 09:46 AM
  3. Mail account and picture
    By sorin_motoi in forum BlackBerry Priv
    Replies: 4
    Last Post: 05-04-16, 12:49 AM
  4. Face10 - No Hub Notifications
    By TerribleTim68 in forum BlackBerry Passport
    Replies: 3
    Last Post: 05-03-16, 01:22 PM
  5. Browser problem, Blackberry Q10: how can I fix them?
    By CrackBerry Question in forum BlackBerry Q10
    Replies: 1
    Last Post: 05-03-16, 11:54 AM
LINK TO POST COPIED TO CLIPBOARD