1. Oreiro123's Avatar
    I use the BlackBerry smart case and when I open it and try to put in my code, the screen won't light up. I can hear I'm selecting things but of course since the screen won't light up, my password is incorrect. I have to wait a little while for the screen to light up. I have adjusted the screen light but even doing that doesn't change the problem. It's a constant problem throughout the day, not only when I'm opening the case. It even happens when I have no case on the phone. What can I do?
    06-29-17 10:33 AM
  2. chuckiev79's Avatar
    I had the same problem. I eventually just made a tasker profile to remedy the issue. I'm not exactly sure why this happens but it doesn't seem to happen if the screen has has been on recently so I tend to think it has something to do with coming out of deep sleep. I have a suspicion this is why double tap to wake doesn't always work on first try every time either.
    06-29-17 10:41 AM
  3. FF22's Avatar
    I use the BlackBerry smart case and when I open it and try to put in my code, the screen won't light up. I can hear I'm selecting things but of course since the screen won't light up, my password is incorrect. I have to wait a little while for the screen to light up. I have adjusted the screen light but even doing that doesn't change the problem. It's a constant problem throughout the day, not only when I'm opening the case. It even happens when I have no case on the phone. What can I do?
    I'd suggest one of the following methods as less drastic. No data loss. Safe Mode might mess up your icon placement but not terrible. If these methods don't fix it, you might want to reload the OS.


    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    06-29-17 03:09 PM
  4. Sitna Crevca's Avatar
    In my case it only happens when i use Aggressive Doze feature inside Greenify app.
    06-29-17 07:40 PM

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