1. Marvin Balasabas's Avatar
    Since June 1st, my PRIV reboots by itself inside my pocket. I will suddenly notice that my pocket is warm and the "Enter PIN" screen appears. I have no idea what is the exact root cause of this problem. No error codes or anything. The phone has a case and the power button is shielded as well, and there's no way the power button can be pressed because of the well protected power button of the case. Is this due to a hardware or a software issue?

    PRIV STV100-4 running on Android 6.0.1 Marshmallow. Been a year from date of purchase
    06-08-17 01:57 AM
  2. Mirko935's Avatar
    Could it be that the case is actually pressing the power button? Have you tried what happens if you take the case off?
    06-08-17 02:43 AM
  3. Marvin Balasabas's Avatar
    As I said before, the power button is shielded so that it cannot be pressed while on the pocket. I tried removing the case but it's still the same. I tried removing the last installed app before this happens, hoping that it may be a software problem.
    06-08-17 03:42 AM

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