1. andre lot's Avatar
    The screen of my Priv suddenly turned black. The keyboard lights are on, the green, yellow and red lights of notifications are still working and I can listen to the sound of notifications : also, I get to hear action when I touch the totally black screen. Nothing else. I switched on and off , 12 or 30 seconds, but again, the phone is able to work but the screen is 100% black .
    Any idea? Thank you very much.
    ( I live in Mexico and it is very complicate to get to an authorized dealer) .
    Andrea
    09-29-16 08:15 PM
  2. FF22's Avatar
    The screen of my Priv suddenly turned black. The keyboard lights are on, the green, yellow and red lights of notifications are still working and I can listen to the sound of notifications : also, I get to hear action when I touch the totally black screen. Nothing else. I switched on and off , 12 or 30 seconds, but again, the phone is able to work but the screen is 100% black .
    Any idea? Thank you very much.
    ( I live in Mexico and it is very complicate to get to an authorized dealer) .
    Andrea
    You might try Safe Mode or another method you did not try?

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    09-30-16 12:31 AM
  3. Uzi's Avatar
    Do you have slimport cable? Connect to TV via hdmi see if working
    FF22 likes this.
    09-30-16 02:02 AM
  4. megafan2000's Avatar
    This happened to me last week. What worked for me was use as much of the battery as possible and then charging it overnight. When I woke up in the morning everything appeared to be back to normal.
    FF22 likes this.
    09-30-16 04:41 PM
  5. andre lot's Avatar
    Thank you very much everybody, I will try during the weekend and post what worked to me and what not
    10-01-16 12:32 PM

Similar Threads

  1. WTS / (3) Priv cases and charger bundle
    By jt597 in forum Buy, Sell, Trade - Sold / Archived
    Replies: 4
    Last Post: 11-17-16, 06:38 AM
  2. Ringtones and sounds on Android BlackBerry?
    By c_mcivor in forum BlackBerry Android OS
    Replies: 8
    Last Post: 10-16-16, 12:48 PM
  3. X-ray picture of my Priv
    By dproldanb in forum BlackBerry Priv
    Replies: 14
    Last Post: 09-30-16, 03:36 AM
  4. can you encrypt and decrypt SD memory card in BB Priv
    By CrackBerry Question in forum Ask a Question
    Replies: 3
    Last Post: 09-29-16, 09:21 PM
LINK TO POST COPIED TO CLIPBOARD