1. irenejazz's Avatar
    Help!

    My Priv was low on battery, so I plugged it in and for some reason it turned off.
    So I thought "I probably didn't plug the charger on time".
    I waited a few seconds and the icon of the battery showed up as if it was charging the phone.
    After 5 minutes the battery level was still at 1% and the phone still off.
    I waited more...and then the battery level dropped to 0% intead of raising.
    I unplugged the charger and plugged it back in.
    At this point the phone simply didn't react at all.
    It has been one hour and the phone is off, no reaction from the charger, and by pressing the home button nothing happens.
    I'm seriously concearned.

    Help
    04-08-17 09:50 PM
  2. Carjackd's Avatar
    Press and hold the power key for 32 seconds
    04-08-17 09:56 PM
  3. Rico4you's Avatar
    Hello are you using the official charger? Do you have access. To another or you also use the USB cable that came with your PRIV to plug into a laptop. You might have a faulty charger.
    04-08-17 09:56 PM
  4. irenejazz's Avatar
    I tried to use a different charger and nothing happened.
    I am going to try to plug it into the computer and see what happens.
    04-08-17 09:59 PM
  5. irenejazz's Avatar
    That actually worked!!!!
    Please, tell me what happens when you do this and what is the reason why it worked.

    THANK YOU SO MUCH!
    04-08-17 10:01 PM
  6. Carjackd's Avatar
    I tried to use a different charger and nothing happened.
    I am going to try to plug it into the computer and see what happens.
    It's equivalent to removing the battery like you may have done on an older BlackBerry.

    There are a few options to reboot your device


    1. Press and hold the Power key for*3*secondsSelect*Reboot*from the menu that is presented

    The second reset method should be used if pressing the*Power*key does not produce the menu with*Power Off*and*Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    2. Press and hold the*Power*key for*12*seconds

    3. Should your device fail to respond, the final reset method is to press and hold the*Power*key for*32*seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.
    04-08-17 10:27 PM
  7. Carjackd's Avatar
    Glad you are up and running
    04-08-17 10:28 PM
  8. Carjackd's Avatar
    Also this thread explains a lot of charging issues and how to address them https://www.google.ca/amp/forums.cra...1076130/%3Famp
    irenejazz and FF22 like this.
    04-08-17 10:41 PM
  9. Rico4you's Avatar
    That actually worked!!!!
    Please, tell me what happens when you do this and what is the reason why it worked.

    THANK YOU SO MUCH!
    Hello what actually worked? Plugging into laptop? Or doing the 32 second reset?

    Posted via PRIV and or Passport SE
    04-09-17 12:42 AM
  10. irenejazz's Avatar
    Hello what actually worked? Plugging into laptop? Or doing the 32 second reset?

    Posted via PRIV and or Passport SE
    The 32 second reseet
    Heavens1 and jakie55 like this.
    04-09-17 01:54 AM

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