12-25-20 01:15 PM
tools
  1. Nila Mano's Avatar
    Nila Mano
    My BB priv turned off out of no where, I thought my battery died but the phone isn't charging. I did have an update notification but I wasn't able to update it because my phone memory had reached it's capacity.
    05-17-17 07:28 AM
  2. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    Hello hold down power button for at least 32 seconds. This acts like a battery pull reset. Good luck
    rtrivett likes this.
    05-17-17 07:32 AM
  3. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    If when PRIV turns on. You have move media to your SD card and free up memory. Or backup on laptop and erase.
    05-17-17 07:34 AM
  4. Nila Mano's Avatar
    Nila Mano
    I did try that and no luck.
    05-17-17 07:42 AM
  5. Nila Mano's Avatar
    Nila Mano
    Originally Posted by Rico4you
    If when PRIV turns on. You have move media to your SD card and free up memory. Or backup on laptop and erase.
    It doesn't even want to turn on!
    05-17-17 07:43 AM
  6. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    When is the last time you charged it?
    05-17-17 07:44 AM
  7. Nila Mano's Avatar
    Nila Mano
    I left it to charge all night last night.
    05-17-17 07:45 AM
  8. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    Ok try holding down Power button and either volume up or down for at least 32 seconds Time it. Another sometimes it will just come on by its on. But running at max memory never good idea on any smartphone or even a laptop.
    Nila Mano, FF22 and rtrivett like this.
    05-17-17 07:48 AM
  9. Nila Mano's Avatar
    Nila Mano
    OMG thank you so much, I just held on to the power button a little longer than I usually do and it turned on!
    Rico4you, FF22 and rtrivett like this.
    05-17-17 07:57 AM
  10. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    Hello great news! Now before you update do free up memory. move especially media ..audio / video / pics to your SD card
    05-17-17 08:16 AM
  11. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    Also recommend that you go to settings, storage and clear cache. After that reset phone. This will also liberate memory use and help your PRIV run better.
    05-17-17 08:18 AM
  12. Nila Mano's Avatar
    Nila Mano
    How do I move them to the SD card?
    05-17-17 08:20 AM
  13. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    What file Manager do you have installed? I use Asus File Manager from PlayStore. It will detect your internal memory and sd card. If you select on a file will let you move.
    Nila Mano and FF22 like this.
    05-17-17 08:25 AM
  14. Nila Mano's Avatar
    Nila Mano
    I don't use any file management, I'll download the Asus File Manager from PlayStore and move my internal storage to my sd card.
    05-17-17 08:32 AM
  15. Rico4you's Avatar
    Rico4you
    Trusted Member
    Q&A Team
    ok. glad could help!
    Nila Mano and rtrivett like this.
    05-17-17 08:34 AM
  16. Nila Mano's Avatar
    Nila Mano
    Thank you so much for all your help!
    Rico4you and FF22 like this.
    05-17-17 08:39 AM
  17. rtrivett's Avatar
    rtrivett
    THANK YOU! That totally worked & you saved me. I was really worried. Merry Christmas to us.
    12-25-20 01:15 PM
« Screen | Blackberry Priv reboots at the same time of day »

Similar Threads

  1. Slate Pro on the Keyone. Pretty pleaseeeeee!!!!
    By pn000 in forum BlackBerry Android OS
    Replies: 6
    Last Post: 05-19-17, 12:17 AM
  2. my blackberry Q5 always restart afterbooting.
    By adeyemidare9 in forum BlackBerry Q5
    Replies: 1
    Last Post: 05-17-17, 11:57 AM
LINK TO POST COPIED TO CLIPBOARD