1. Nila Mano's Avatar
    My BB priv turned off out of no where, I thought my battery died but the phone isn't charging. I did have an update notification but I wasn't able to update it because my phone memory had reached it's capacity.
    05-17-17 07:28 AM
  2. Rico4you's Avatar
    Hello hold down power button for at least 32 seconds. This acts like a battery pull reset. Good luck
    05-17-17 07:32 AM
  3. Rico4you's Avatar
    If when PRIV turns on. You have move media to your SD card and free up memory. Or backup on laptop and erase.
    05-17-17 07:34 AM
  4. Nila Mano's Avatar
    I did try that and no luck.
    05-17-17 07:42 AM
  5. Nila Mano's Avatar
    If when PRIV turns on. You have move media to your SD card and free up memory. Or backup on laptop and erase.
    It doesn't even want to turn on!
    05-17-17 07:43 AM
  6. Rico4you's Avatar
    When is the last time you charged it?
    05-17-17 07:44 AM
  7. Nila Mano's Avatar
    I left it to charge all night last night.
    05-17-17 07:45 AM
  8. Rico4you's Avatar
    Ok try holding down Power button and either volume up or down for at least 32 seconds Time it. Another sometimes it will just come on by its on. But running at max memory never good idea on any smartphone or even a laptop.
    Nila Mano and FF22 like this.
    05-17-17 07:48 AM
  9. Nila Mano's Avatar
    OMG thank you so much, I just held on to the power button a little longer than I usually do and it turned on!
    Rico4you and FF22 like this.
    05-17-17 07:57 AM
  10. Rico4you's Avatar
    Hello great news! Now before you update do free up memory. move especially media ..audio / video / pics to your SD card
    05-17-17 08:16 AM
  11. Rico4you's Avatar
    Also recommend that you go to settings, storage and clear cache. After that reset phone. This will also liberate memory use and help your PRIV run better.
    05-17-17 08:18 AM
  12. Nila Mano's Avatar
    How do I move them to the SD card?
    05-17-17 08:20 AM
  13. Rico4you's Avatar
    What file Manager do you have installed? I use Asus File Manager from PlayStore. It will detect your internal memory and sd card. If you select on a file will let you move.
    Nila Mano and FF22 like this.
    05-17-17 08:25 AM
  14. Nila Mano's Avatar
    I don't use any file management, I'll download the Asus File Manager from PlayStore and move my internal storage to my sd card.
    05-17-17 08:32 AM
  15. Rico4you's Avatar
    ok. glad could help!
    Nila Mano likes this.
    05-17-17 08:34 AM
  16. Nila Mano's Avatar
    Thank you so much for all your help!
    Rico4you and FF22 like this.
    05-17-17 08:39 AM

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