1. jessewillms's Avatar
    Recently, my messenger app is defaulted to full CAPS Lock. Every time I type a message i have to change it back to normal lower case letters.
    Any way to change this default setting?
    11-30-16 07:09 AM
  2. FF22's Avatar
    Recently, my messenger app is defaulted to full CAPS Lock. Every time I type a message i have to change it back to normal lower case letters.
    Any way to change this default setting?
    I guess few possibilities. Check all of its settings. UNinstall and REinstall the app (I don't know if you will lose text messages)

    Or try these first

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    Ecm likes this.
    11-30-16 09:15 AM
  3. mndb369's Avatar
    I have been noticing the same issue. Nothing fixes it that I have tried.
    12-01-16 04:03 PM
  4. anon(679606)'s Avatar
    12-03-16 01:19 PM
  5. EvEr34's Avatar
    Did anyone manage to fix the issue i have the same problem
    12-14-16 06:15 PM
  6. smertz's Avatar
    Have the same problem.
    12-14-16 06:50 PM
  7. rolo_rba's Avatar
    I was having a similar issue. When I would reply to an existing text message in the Hub or in Messenger, it would behave as normal (fist letter of a sentence capitalized; the rest in lower case). However, if I created a new message/conversation, Messenger would open with the default being all capitals. I thought that I had solved the issue by force stopping the messenger app. When I reopened it, I no longer had the automatic caps lock issue. But, now I see that all caps is back.
    12-28-16 05:17 PM
  8. rolo_rba's Avatar
    Update: I now see that I get the caps lock issue with the virtual keyboard but not the physical keyboard. Perhaps that was the source of my temporary solution, not the forced stop of the app??
    12-28-16 05:36 PM
  9. anon(679606)'s Avatar
    Can we find out what BlackBerry advises about this?
    12-28-16 08:03 PM
  10. SweetlyUnspoken's Avatar
    I can confirm that this problem exists on the dtek60. It's definitely a software problem, and not one that Blackberry seems determined to fix.
    07-22-17 06:13 PM
  11. AZN's Avatar
    Happens on my KEYone too.
    07-23-17 04:55 AM
  12. SkiBerryDude's Avatar
    I haven't downloaded the latest update yet. Has this been fixed? Super annoying.
    09-21-17 08:13 AM
  13. Cyprusberry's Avatar
    Same for me on my PRIV. My K1 is fine.
    09-24-17 11:12 AM
  14. Dewcal's Avatar
    Have had this caps problem for several months now - started with one of the "security updates"
    09-24-17 01:30 PM
  15. SkiBerryDude's Avatar
    I haven't downloaded the latest update yet. Has this been fixed? Super annoying.
    Downloaded the update. Not fixed.

    I don't get it. Why would this not get corrected?
    09-26-17 03:29 PM

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