07-13-16 03:27 PM
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  1. vrishal's Avatar
    vrishal
    Hi all,
    I just got the MM update on my AT & T Priv about 2 hours ago. I'm happy with the update but am running into one very obvious problem.

    I have pattern lock set on my phone. Ever since the update, when I unlock my phone, I'm asked to unlock the phone with a picture password (picture / number combination).

    Has anyone seen this? Any advice?
    07-13-16 11:09 AM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    can't you turn off the picture password prompt by going to settings/security?
    FF22 likes this.
    07-13-16 11:22 AM
  3. ToniCipriani's Avatar
    ToniCipriani
    https://help.blackberry.com/en/priv/...357217769.html

    BlackBerry changed the way Picture Password worked from Lollipop and Marshmallow, so it may have been turned on for some reason.
    zephyr613 and FF22 like this.
    07-13-16 11:48 AM
  4. vrishal's Avatar
    vrishal
    I turned off the separate picture password and that seemed to stop the picture password from popping up. Thanks for the tip.

    I guess this is a bug. If a picture password is not set (I have never set it on my PRIV. I had it on my Z10), it should be completely ignored.
    07-13-16 02:10 PM
  5. ToniCipriani's Avatar
    ToniCipriani
    Originally Posted by vrishal
    I turned off the separate picture password and that seemed to stop the picture password from popping up. Thanks for the tip.

    I guess this is a bug. If a picture password is not set (I have never set it on my PRIV. I had it on my Z10), it should be completely ignored.
    Well it happens once and seemingly not everyone sees the issue. When I upgraded to MM, I also have a pattern but never had the picture password issue. Plus it's only a one time thing I suppose, the jump from L to M.

    �\_(ツ)_/�
    07-13-16 03:27 PM
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