1. Devil's Avatar
    What's the story with lag?
    I experience a considerable amount of lag in the following scenarios. It happens other times as well, but more with the below scenarios than others:
    1. When I take a picture and try to share it, the share menu takes some time to come up.
    2. When I receive an email and I click on the notification, Hub takes time to launch.
    3. When I swipe right (to mark email as read) when inside the Hub, it takes a whole second (lol I know that doesn't sound so bad) for it to swipe.


    Any idea what I could be doing wrong or any troubleshooting that can attempt to fix this?
    Thanks!
    07-24-16 08:29 AM
  2. FF22's Avatar
    It might help if you mention your carrier, Priv model and whether on Marshmallow or Lollipop. Also, has this been happening for a long time or since you got the Priv or more recently started to lag?

    And have you restarted the phone?

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed.

    Press and hold the power key
    Tap and hold Power off when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    07-24-16 10:42 AM
  3. yvpan1's Avatar
    What's the story with lag?
    I experience a considerable amount of lag in the following scenarios. It happens other times as well, but more with the below scenarios than others:
    1. When I take a picture and try to share it, the share menu takes some time to come up.
    2. When I receive an email and I click on the notification, Hub takes time to launch.
    3. When I swipe right (to mark email as read) when inside the Hub, it takes a whole second (lol I know that doesn't sound so bad) for it to swipe.


    Any idea what I could be doing wrong or any troubleshooting that can attempt to fix this?
    Thanks!
    Yeah me too, particularly for scenarios 1&3.. hopefully the upcoming Hub update will solve these issues..

    Posted via the CrackBerry App for Android
    07-24-16 06:22 PM
  4. MattsSi2009's Avatar
    FWIW, when I was using the default Verizon Messages for SMS, the lag was ridiculous. I am not using the latest version of Textra and it is SO much better!
    07-25-16 11:36 AM
  5. c_bryant34's Avatar
    Should see some improvements for #2 and #3 in the coming v1.3 release.
    07-25-16 12:16 PM
  6. Devil's Avatar
    Should see some improvements for #2 and #3 in the coming v1.3 release.
    #1 is super important as well, considering media sharing has been on the up and up since 2009.
    07-26-16 02:16 PM
  7. c_bryant34's Avatar
    #1 is super important as well, considering media sharing has been on the up and up since 2009.
    I don't disagree, but I can't really comment on what's being done in that space as I don't support it I've passed the feedback along.
    zephyr613 likes this.
    07-26-16 02:47 PM
  8. Devil's Avatar
    Should see some improvements for #2 and #3 in the coming v1.3 release.
    Hi there!

    So, I think the new release came in last night. And I see a noticeable difference on marking missed calls as read, and a slightly faster email "mark as read".

    Yet to test launching email, and ofcourse photo share is still slow.
    08-04-16 11:44 AM
  9. c_bryant34's Avatar
    Are you using single message mode or conversation mode?
    08-04-16 07:42 PM
  10. Devil's Avatar
    Are you using single message mode or conversation mode?
    Single messages...

    Posted via the CrackBerry App for Android
    08-05-16 02:41 PM

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