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  1. kdklein's Avatar
    I am going to take my device in for a warranty exchange tomorrow, but wanted to see if there was a fix for this issue before I did.

    After my device has been on for a while the top left corner of my screen does not respond to touch. Right where you click to get to your different accounts in the hub or see different folders in the Gmail app.

    It isn't a hardware issue because when I rotate the screen that same spot does not work. A restart fixes the issue...sometimes I need to once a day, sometimes more so I'm sure there is some fix. I've asked a couple people and haven't found anyone else having this issue, but I thought I'd check on here.
    11-20-15 01:23 PM
  2. DavidRupa's Avatar
    Same issue here, did you return your device and have a different outcome?
    12-23-15 12:53 PM
  3. DavidRupa's Avatar
    And I did not have this issue at least on mine until "AFTER" the big first update.
    12-23-15 12:54 PM
  4. nbaliga's Avatar
    Hmmm, interesting find.
    I notice that the double-tap to wake does not work on the top left.

    I have not noticed it go disabled after use though.
    12-23-15 01:05 PM
  5. zocster's Avatar
    I'd get it exchanged
    12-23-15 01:11 PM
  6. clie610's Avatar
    If it is software related you might have the same issue even after exchanged your Priv. Did you have this issue before or after the last Priv update?
    Last edited by clie610; 12-23-15 at 02:18 PM.
    12-23-15 01:31 PM
  7. honeylager's Avatar
    Hmmm, interesting find.
    I notice that the double-tap to wake does not work on the top left.

    I have not noticed it go disabled after use though.
    Double tap to wake does not work on any of the four corners.

    Posted via the CrackBerry App for Android
    DavidRupa likes this.
    12-23-15 03:02 PM
  8. anon(9651775)'s Avatar
    Having the exact same issue after the new update...thought it was just me.

    Posted via the CrackBerry App for Android
    12-23-15 04:59 PM
  9. DavidRupa's Avatar
    Think I attached the screen shots correctly, top corner works when moving from outside into but not to direct touch these screen shots should show the dead area , goes away with restart but always returns. And follows on any rotation.
    Attached Thumbnails Issue: Top Left Corner of Screen Doesn't Respond to Touch-screenshot_2015-12-24-11-56-17.jpg   Issue: Top Left Corner of Screen Doesn't Respond to Touch-screenshot_2015-12-24-11-55-30.jpg  
    12-24-15 12:01 PM
  10. DavidRupa's Avatar
    Bump if snyone has encountered this.

    From my BlackBerry Priv
    12-28-15 07:51 AM
  11. djenks76's Avatar
    I've had this randomly happen since day one. A reboot fixes is for a time.
    12-28-15 07:54 AM
  12. Jonneh's Avatar
    Weird. I haven't noticed this just yet, but I'll be looking out for it. It seems to be software, given it rotates with the screen, so that's actually really good news; it means Blackberry can simply push an update and squash the issue.
    12-28-15 10:55 AM
  13. anananana's Avatar
    In my case,, after uninstalling some apps which draws their notis on screen (like facebook messenger and some apps) this similar issue is not happened so far.
    I'm not sure,,, It'd better to check your running application when touch is no resoponsible on top left screen.
    12-29-15 08:09 AM
  14. DavidRupa's Avatar
    So far it has been too random for me, it happened once in the hub after a restart or at least that's when I noticed it. Then once while in BBM, then I think while in chrome it happened . I have been closing apps as soon as I am done using them to try to eliminate multiples apps running and possibly causing it. Too random to nail down.

    From my BlackBerry Priv
    01-02-16 12:58 PM
  15. JJoker's Avatar
    I'm having this issue as well and it also seems completely random but very annoying when it happens. It also seems to resolve itself after some time when it does happen. I'm guessing it's software as some applications seem to have no issues and some have it randomly including Hub and various games. It's noticeable as this is prime real estate for menu selection areas.
    01-04-16 09:00 AM
  16. boody78's Avatar
    My friend's at&t priv has had this issue since day 1. I started a thread about it a while ago :

    http://forums.crackberry.com/showthread.php?t=1051245

    Didn't get much response.

    Posted via CB10
    01-04-16 09:18 AM
  17. DavidRupa's Avatar
    I have noticed that it went away on its own overnight while charging once, very random.

    From my BlackBerry Priv
    01-05-16 06:49 PM
  18. Bionic_M's Avatar
    I had this same issue. Turned out to be Facebook Messenger causing the problem.
    SoCalRedbird likes this.
    01-07-16 01:00 PM
  19. dlrogers81's Avatar
    Yep, definitely Facebook Messenger. It's annoying, but at least I know what it is and don't have to reboot every time to get it to work again. I just open up fb messenger, and then close it out, and it starts working.
    SoCalRedbird likes this.
    01-07-16 01:38 PM
  20. DavidRupa's Avatar
    Crazy how many different apps it is for everyone Facebook messenger works fine for me for some reason.
    01-07-16 09:58 PM

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