[Noah Friend]

So I've had my PRIV for a few weeks now, using it with T-Mobile and overall it's been awesome... BUT I've had this fairly consistent and frustrating issue; when placing a call, after it rings X amount of times and attempts to switch over to said user's voicemail greeting, my phone pops up the following message, "Can't connect to the mobile network. Please try again." I played around with the device a bit, rejoined the proper cellular network, etc, and discovered that by disabling 'Voice over LTE,' the issue no longer manifests. I am able to successfully call someone and reach their voicemail. I mean, I'm glad that I discovered a workaround, however I'd LIKE to be able to use 'Voice over LTE' without issue. Has anyone else experienced this problem? Thanks!

[akular1]

Hello,

This issue was also discovered in a thread below. I had the exact problem. It was the reason I returned my priv. Can you please tell me how to disable voice over LTE on the device?

Thanks so much
Andy K

[Noah Friend]

Hello,

This issue was also discovered in a thread below. I had the exact problem. It was the reason I returned my priv. Can you please tell me how to disable voice over LTE on the device?

Thanks so much
Andy K

Sure! Go to Settings, select 'More' (under Wireless & Networks), then select 'Cellular Networks,' and open 'IMS settings.' You'll see 'Voice over LTE' listed there, in which you can disable/enable it.

[tw1g_007]

Hmmm.. I do have TMobile and never ran into this problem with my Priv. Man knock on wood because a lot of Priv related problems I see on this board is non existent for me so I consider that a huge streak of luck.

Now granted I haven't tested if this is an issue AFTER getting the latest update from BlackBerry, I will need to reconfirm I'm in the clear. So crossing my fingers on that one.

вιaсĸвεггч� ᕵαssρσяτ SE via CB10 (cricket OS 10.3.2.2474) вιaсĸвεггч� ᕵяiv via CB for Android 2.0.3 (TMo OS Lollipop 5.1.1)

[akraus88]

Same here, no issues with that on TMO.

Posted via the CrackBerry App for Android

[kobnyc]

So I've had my PRIV for a few weeks now, using it with T-Mobile and overall it's been awesome... BUT I've had this fairly consistent and frustrating issue; when placing a call, after it rings X amount of times and attempts to switch over to said user's voicemail greeting, my phone pops up the following message, "Can't connect to the mobile network. Please try again." I played around with the device a bit, rejoined the proper cellular network, etc, and discovered that by disabling 'Voice over LTE,' the issue no longer manifests. I am able to successfully call someone and reach their voicemail. I mean, I'm glad that I discovered a workaround, however I'd LIKE to be able to use 'Voice over LTE' without issue. Has anyone else experienced this problem? Thanks!

Having the same issue on T-Mobile with an unlocked Priv from Shop BB. How did you disable VoLTE?

BlackBerry Priv

[Gregory Ryan]

So I've had my PRIV for a few weeks now, using it with T-Mobile and overall it's been awesome... BUT I've had this fairly consistent and frustrating issue; when placing a call, after it rings X amount of times and attempts to switch over to said user's voicemail greeting, my phone pops up the following message, "Can't connect to the mobile network. Please try again." I played around with the device a bit, rejoined the proper cellular network, etc, and discovered that by disabling 'Voice over LTE,' the issue no longer manifests. I am able to successfully call someone and reach their voicemail. I mean, I'm glad that I discovered a workaround, however I'd LIKE to be able to use 'Voice over LTE' without issue. Has anyone else experienced this problem? Thanks!

Thank you. I was wondering what in the world was going on.

Posted via the CrackBerry App for Android

[chuckiev79]

I had this problem earlier today and I cleared cache with history eraser and the t-mobile icon returned to upper left hand corner shortly after.

[mithrazor]

I have this issue too, also on T-Mobile. It started happening recently actually

Posted via the CrackBerry App for Android

[meltbox360]

Nothing worked for me until I went into settings->more->cellular networks->access point names

And I changed the APN from tmobile gprs to the other tmobile gprs. It magically fixed it and the most bizarre thing is when I came back to that menu again it seems it reset itself to the original tmobile gprs setting and not the one I changed it to. So in effect I changed nothing to fix it???

Posted via the CrackBerry App for Android