1. fastavio's Avatar
    I updated hub + and now I cant open hub. it says I have to update hub+. I click update and its already done. password keeper and contacts wont open either. I tried going back and unstall update. but then its says I need to update hub +. any ideas
    01-11-17 10:09 PM
  2. FF22's Avatar
    I updated hub + and now I cant open hub. it says I have to update hub+. I click update and its already done. password keeper and contacts wont open either. I tried going back and unstall update. but then its says I need to update hub +. any ideas
    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    01-11-17 10:33 PM
  3. FF22's Avatar
    I updated hub + and now I cant open hub. it says I have to update hub+. I click update and its already done. password keeper and contacts wont open either. I tried going back and unstall update. but then its says I need to update hub +. any ideas
    I just noticed there was an update for Hub+ but decided to see what's what since the last time, something got bollixed up. So, now I will hold off till I hear more.
    01-11-17 10:34 PM
  4. Heavens1's Avatar
    I've just updated without issue. I re-started after update and all appears to work as it should ...

    (No black hub choice in this update)
    01-11-17 10:51 PM
  5. gizmo21's Avatar
    Those are 2 different apps. "BlackBerry Hub+ Services" (blue icon) which is as the internal name says only infrastructure stuff laying out and mostly doesn't come with frontend changes https://play.google.com/store/apps/d...infrastructure . That's what I also got as NON beta user today and I'm not expecting to see changes right away.

    The other app will be the true frontend yellow iconed "BlackBerry Hub" https://play.google.com/store/apps/d...blackberry.hub . If you got that one and the other AND restarted you should get all the new stuff mentioned in that other thread.

    See also Cody's posting: http://forums.crackberry.com/blackbe...l#post12727664

    But as it seems Services update alone could bring problems, perhaps one should wait for all app being available all together before updating.
    Heavens1 likes this.
    01-11-17 11:11 PM
  6. fastavio's Avatar
    I unistalled the hub update and it all works. I tried just Uninstalling hub+ update and it wouldn't let me open hub or password keeper. but now I have a message saying to update hub to keep ir working properly with current version of hub +
    01-11-17 11:57 PM
  7. Heavens1's Avatar
    @gizmo .... Thank you for your explanation ... I'm a new priv owner, and it shows ....
    gizmo21 likes this.
    01-12-17 12:07 AM
  8. fastavio's Avatar
    tried resetting , didnt help. still getting messages to update hub. but when I do I get the error that I have to update hub+ even though its up to date
    01-12-17 09:10 AM
  9. fastavio's Avatar
    still need help, uninstalled hub and hub+ updates. wont work. all I can do is re-install hub + and not hub and I can get all to work except my contacts. but iy still says I need to update but it allready has been done
    01-13-17 09:21 AM
  10. FF22's Avatar
    still need help, uninstalled hub and hub+ updates. wont work. all I can do is re-install hub + and not hub and I can get all to work except my contacts. but iy still says I need to update but it allready has been done
    I don't know what happened. I would guess that the new Hub+ should not have broken the existing apps like the Hub or Contacts or Calendar or it should not have been released early and on its own. So something must have happened to your download.

    At this point you can either wait for the new Hub and other apps are issued. Or try again, maybe in Safe Mode to download/install or UNinstall things. Or worse comes to worse, you might have to reload the entire OS.

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    01-13-17 10:57 AM
  11. mrbbsecurity's Avatar
    still need help, uninstalled hub and hub+ updates. wont work. all I can do is re-install hub + and not hub and I can get all to work except my contacts. but iy still says I need to update but it allready has been done
    Make sure you don't uninstall Password Keeper because it will erase your passwords! Unless you have a backup already... it's unlikely that Uninstaller and reinstalling it will fix your issue anyways.
    01-13-17 05:56 PM

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