05-30-17 11:33 PM
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  1. mrfreeze's Avatar
    How To:

    Fix for BlackBerry Priv "screen clicking"


    You can see the original thread on this topic here: http://forums.crackberry.com/blackbe...licks-1047916/

    I have decided to create a new thread so we can keep the OP updated with solutions.

    Many of you have read or experienced "screen clicking" when your BlackBerry Priv screen is closed and you are typing away on the virtual keyboard.

    This can be downright annoying!

    Before returning your beloved device to your carrier or BlackBerry I may have a solution to your problem.

    Returning the device does little to guarantee you don't have the issue. I have had two AT&T variants of the Priv, both of which experienced the "clicking" issue in the beginning and now work perfect.

    *I am not responsible for any damage you may cause to your device following this "fix". USE AT YOUR OWN RISK.*

    I have created a video discussing and showing how I and friend have resolved the issue.



    Here are the written directions (THANKS to lawguyman for your help!):

    1. Open the keyboard.
    2. Place one thumb on the top of the screen either on the left or the right of the BlackBerry logo (depends on which side is clicking).
    3. Place your index finger under the back of the screen on the opposite side.
    4. Place your other hand down at the base of the phone (where the speaker is)
    4. Apply GENTLE pressure to the top of the screen where your thumb is.
    5. Close the phone and test for clicks. If there are still clicks repeat with just a little bit more pressure. Test again for clicks. Repeat as necessary.

    Hope this fixes the problem for you.

    Let me know if this worked or didn't work for you in the thread.
    Last edited by mrfreeze; 11-19-15 at 02:17 PM.
    11-19-15 01:52 PM
  2. lawguyman's Avatar
    Nice!

    Hopefully this resolves the problems people are having!

    Easy fix!

    Posted via the CrackBerry App for Android
    mrfreeze and Mecca EL like this.
    11-19-15 02:04 PM
  3. Scott Fleurie1's Avatar
    Mods make this a stickie

    Posted via the CrackBerry App for Android
    mrfreeze and Mecca EL like this.
    11-19-15 02:24 PM
  4. anon(9208252)'s Avatar
    Thanks Freeze man ,
    mrfreeze likes this.
    11-19-15 03:00 PM
  5. pkcable's Avatar
    Mods make this a stickie

    Posted via the CrackBerry App for Android

    As a general rule we like to keep forum stickies at 5 or less. This forum already has 6 which is ok, its a brand new device, BUT I hesitate to make a 7th. HOWEVER what I did instead was I put this thread as a link in the Tips, Tricks & Discoveries sticky.

    http://forums.crackberry.com/blackbe...eries-1046957/


    PS feel free to keep working this thread I just put the link to this thread in the other sticky along with a number of other tip/trick/etc thread links.
    11-19-15 03:07 PM
  6. Mecca EL's Avatar
    Nice "how to", Freeze. Very easy for sneks to follow.
    anon(9208252) and mrfreeze like this.
    11-19-15 04:20 PM
  7. mrfreeze's Avatar
    Nice "how to", Freeze. Very easy for sneks to follow.
    Hssss....
    Mecca EL and anon(9208252) like this.
    11-19-15 04:25 PM
  8. Uzi's Avatar
    Thank you hope people with clicking issue see this video!
    11-19-15 08:28 PM
  9. anon(9208252)'s Avatar
    Thank you hope people with clicking issue see this video!
    I bet there will be a lot that have to view this.
    Uzi likes this.
    11-19-15 08:46 PM
  10. Lobwedgephil's Avatar
    Worked for me, thanks!!
    Uzi likes this.
    11-19-15 08:48 PM
  11. mrfreeze's Avatar
    Worked for me, thanks!!
    Great to hear!
    11-19-15 08:56 PM
  12. StutterStep's Avatar
    This is a temporary fix right? Meaning it comes back over time
    11-19-15 09:18 PM
  13. mrfreeze's Avatar
    This is a temporary fix right? Meaning it comes back over time
    Clearly it has the potential to come back, but after I did the "fix" it has not came back. Still nice and tight since I made this video.

    I mean if I flex it the opposite way it will come back as I demonstrated in the video and clearly has the potential to do this in a pocket.

    So I guess it's to early too tell if this will become an issue.
    Last edited by mrfreeze; 11-20-15 at 08:26 AM.
    11-19-15 09:25 PM
  14. artemis-kun's Avatar
    Worked for me, too, and my issue started after dropping my device, it was 100% solid to begin with. So, sounds like there's some kind of clip that is easy to pop out of in the slide mechanism. To that end, I definitely noticed when I applied this fix, a very slight "pop" that I could feel on my device, and now it's tight as can be. I'd wager any sufficient impact to the device will cause it to return, and since it almost universally seems to be the left side of the device that experiences it, it seems to me that it might be something that probably could and should be fixed by BB. Whether that happens or not will remain to be seen.

    Many thanks, mrfreeze
    lostinthew00ds likes this.
    11-19-15 11:45 PM
  15. anon(2325196)'s Avatar
    Good post!

    Its actually not even the screen that is clicking. It's all in the back, it just happens when you press on the screen.

    Posted via the CrackBerry App for Android
    11-20-15 02:46 AM
  16. mrfreeze's Avatar
    Good post!

    Its actually not even the screen that is clicking. It's all in the back, it just happens when you press on the screen.

    Posted via the CrackBerry App for Android
    I think that's a whole different issue that only effects the devices that don't have wireless charging. Due to a void in the back of the casing where the wireless charging coil would be.
    11-20-15 05:06 PM
  17. texn884's Avatar
    I dont even have the Priv but just in case i get one now I know.
    Mr Freeze the hero of the day
    11-20-15 06:09 PM
  18. BerryRipe's Avatar
    I don't own a Priv but that's just downright awesome man! Whoever put the thumbs down on the video should have their Priv taken away.

    Posted via CB10
    11-20-15 06:20 PM
  19. AZN's Avatar
    Seems to work for me. Thanks!

    Posted via my Priv 5.1.1
    11-20-15 06:35 PM
  20. ahmedhanif911's Avatar
    Is it normal for the priv when slid up that the screen moves slightly left and right with a little pressure with thumbs either side at the bottom??

    Anyone have same issue?

    Posted via the CrackBerry App for Android
    11-20-15 07:54 PM
  21. dejanh's Avatar
    All of these problems sound the same as those found on the Torch 9800. They were mostly all fixed on the Torch 9810. I presume if we get PRIV v2, all of these issues will be dealt with.
    11-20-15 08:46 PM
  22. Vampiro's Avatar
    Well it fixed it for the left side... now its on the right side
    andy957 likes this.
    12-08-15 06:32 AM
  23. Black Ice's Avatar
    My shell I bought at AT&T prevents it or should I say it used to till I swapped out phones then my shell got lose and so it looks like I need to buy another one or find a way to tighten it up a bit because these fragile shells are so weak because the phone is made so odd.
    Good luck Otterbox!!!
    12-10-15 12:31 AM
  24. hillin's Avatar
    thanks but not working for me
    the clicks are quite annoying
    12-10-15 11:50 PM
  25. bungaboy's Avatar
    Thanks Freeze. Worked for me too!
    12-19-15 07:50 PM
79 123 ...

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