06-23-16 12:56 AM
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  1. Ione919's Avatar
    Ione919
    I just bought my Priv from local seller. I realized that it sud be AT&T unlock. When I insert my SIM, it's working without entering unlock code.
    The problems:
    1. I tried to update MM but nothing happened since the software update only show at&t update
    2. When I hv phone conversation, after 30 second my counterpart can not hear my voice.
    Any idea how to fix this please? Thanks

    Posted via CB10
    05-26-16 11:35 AM
  2. raino's Avatar
    raino
    Q&A Team
    You are going to get Marshmallow only when:

    1. There's an AT&T Priv-specific autoloader for it OR
    2. When AT&T releases it for the Priv
    05-26-16 12:24 PM
  3. ToniCipriani's Avatar
    ToniCipriani
    Issue #2 contact seller for device replacement or call BlackBerry at 1-877-BLK-BERR (1-877-255-2377)., see below for number.
    Last edited by ToniCipriani; 05-26-16 at 12:49 PM.
    05-26-16 12:30 PM
  4. FF22's Avatar
    FF22
    Ambassador
    Originally Posted by ToniCipriani
    Issue #2 contact seller for device replacement or call BlackBerry at 1-877-BLK-BERR (1-877-255-2377).
    Is that a second number or a Canadian number?

    Blackberry Support 1-866-533-8067
    05-26-16 12:44 PM
  5. ToniCipriani's Avatar
    ToniCipriani
    Originally Posted by F2
    Is that a second number or a Canadian number?

    Blackberry Support 1-866-533-8067
    Incorrect number. That's the number for subscription-based support...
    05-26-16 12:49 PM
  6. Ione919's Avatar
    Ione919
    Thanks all... try to do it

    Posted via CB10
    05-26-16 07:52 PM
  7. FF22's Avatar
    FF22
    Ambassador
    Originally Posted by ToniCipriani
    Incorrect number. That's the number for subscription-based support...
    Maybe we need to clarify the subject of this: I just saw a Twitter feed from BB with the number I posted as the 24 hour help line for Priv.

    Blackberry Support 1-866-533-8067
    05-26-16 09:00 PM
  8. ToniCipriani's Avatar
    ToniCipriani
    Originally Posted by F2
    Maybe we need to clarify the subject of this: I just saw a Twitter feed from BB with the number I posted as the 24 hour help line for Priv.

    Blackberry Support 1-866-533-8067
    No I meant my number was incorrect. BlackBerry, for some odd reason, on their contact page ONLY lists their subscription based number.

    Contact BlackBerry - Canada

    Nowhere on the site it lists the number from the box.
    FF22 likes this.
    05-26-16 09:39 PM
  9. BlackberryCodeSource's Avatar
    BlackberryCodeSource
    Please check with support forums on blackberry's website someone may be able to help there

    I have seen similar issues there on that forums before
    06-23-16 12:56 AM
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