11-30-15 11:30 PM
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  1. pgodden's Avatar
    pgodden
    Well I am stuck, I got a shipment today from Crackberry with a Holster and Leather case for my priv. I was happy to get them until i tried the holster. It locked the phone as it was supposed to but now I cannot access it.... I have taken it out and I cannot wake the phone no matter what... HELP... What do I Do????
    11-20-15 01:05 PM
  2. Frosty_Power's Avatar
    Frosty_Power
    Did you hold the power button to see if that does anything?
    11-20-15 01:08 PM
  3. Steve Rizla's Avatar
    Steve Rizla
    Either reboot (hold the poper button) it or try running a magnet across the screen to see if it responds.
    11-20-15 01:09 PM
  4. pgodden's Avatar
    pgodden
    Power button does nothing...
    11-20-15 01:10 PM
  5. Frosty_Power's Avatar
    Frosty_Power
    Throw a charger on it, maybe it died? I know it doesn't make sense but it's worth a try.
    11-20-15 01:12 PM
  7. pgodden's Avatar
    pgodden
    Magnet doesnt do anything either, other than adhere to the phone at certain places
    11-20-15 01:17 PM
  8. pgodden's Avatar
    pgodden
    Phone phoned blackberry but it says because I purchased through a carrier I have to go through them..... what the hec is Bell gonna know
    11-20-15 01:18 PM
  9. pgodden's Avatar
    pgodden
    tried the charger, nothing. shows the charging bar at 90%
    11-20-15 01:19 PM
  10. Pinot2015's Avatar
    Pinot2015
    Trusted Member
    Double tap screen?

    Posted from my Priv!
    11-20-15 01:30 PM
  11. pgodden's Avatar
    pgodden
    Finally got it to reboot, after holding the button for a while and after the fourth try. Scared to put it back in the holster now.... any recommend setting or changes I can make to be sure that doesnt happen again?
    11-20-15 01:31 PM
  12. pgodden's Avatar
    pgodden
    nope the double tap didnt work either..
    11-20-15 01:31 PM
  13. Steve Rizla's Avatar
    Steve Rizla
    Originally Posted by pgodden
    Finally got it to reboot, after holding the button for a while and after the fourth try. Scared to put it back in the holster now.... any recommend setting or changes I can make to be sure that doesnt happen again?
    Pretty much every mobile device can be hard booted by holding the power button. It wasn't the 4th time that helped, you just didn't hold it long enough the first 3 times. This is a hardware feature. Malfunctioning software can't prevent it from happening.
    Just try using the case again, and if it happens again, return the case or try the case on a Priv at a carrier to see if it happens to that phone.

    What is there to be scared of? If the case wipes your phone (it won't) at least it will be now rather than months later when you are caught off guard.
    11-20-15 03:32 PM
  14. pgodden's Avatar
    pgodden
    That may be correct...... Held it longer
    11-30-15 11:30 PM
« SD card Adoptable storage on Marshmallow | Does the Priv have a "Security Wipe" option? »

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