1. heatherd1973's Avatar
    My BlackBerry PRIV running os 6.0.1 Has used 2.29G (and counting) of "background" data this month and I can't figure out why!! It's un real. Not ever have I used this much. I need help big time. Please I'm begging. Lol. Also not overly tech savvy so please make it so I can understand lol
    06-07-17 09:28 PM
  2. Fayzul Omar's Avatar
    Go to Settings / Data Usage, and look for which apps that using the most data...
    06-07-17 09:42 PM
  3. heatherd1973's Avatar
    I know what apps are using data same ones that I use each month. Just not sure why my OS is using so much. Never has before
    06-07-17 09:46 PM
  4. chuckiev79's Avatar
    Pull down quick settings, tap the mobile data icon, more settings, then scroll down and every app that you want to restrict background data select then on next screen is toggle for this allowance. Do this for every app and enjoy! Which is the same as above. Derp.
    FF22 likes this.
    06-07-17 10:09 PM
  5. BigBadWulf's Avatar
    I know what apps are using data same ones that I use each month. Just not sure why my OS is using so much. Never has before
    So Android OS is at the top of the list? Could you post a screenshot, so we have an idea what's going on, a D can offer help.
    FF22 likes this.
    06-07-17 10:25 PM
  6. arnold nyakundi's Avatar
    if you have enterprise email setup, delete it then re-connect. It seemed to work for me.
    06-08-17 12:24 AM
  7. heatherd1973's Avatar
    How do I post a screen shot?
    06-08-17 05:47 AM
  8. heatherd1973's Avatar
    if you have enterprise email setup, delete it then re-connect. It seemed to work for me.
    What is enterprise email
    06-08-17 05:49 AM
  9. BigBadWulf's Avatar
    How do I post a screen shot?
    Click on Advanced to the left of Post Reply, then scroll down below the text box, and click Manage Attachments. You can upload the image there.

    What is enterprise email
    A work email, usually Microsoft Exchange, and typically controlled by an administrator, forcing a password through IT policy.
    06-08-17 06:38 AM
  10. heatherd1973's Avatar
    Can't upload photo from my phone? And I don't have a work email attached to this phone.
    06-08-17 08:10 AM
  11. BigBadWulf's Avatar
    Can't upload photo from my phone?
    There's no reason I can think of why you couldn't.
    06-08-17 08:26 AM
  12. arnold nyakundi's Avatar
    *Work email, do you have work email configured?
    06-08-17 08:43 AM
  13. heatherd1973's Avatar
    When I do as you said the screen that comes up in advanced isn't complete? And no I do not have a work email attached to this hone.
    Attached Thumbnails Help!!!  OS using huge amount of data. Need a fix!!-screenshot_20170607-224708.jpg  
    06-08-17 09:03 AM
  14. heatherd1973's Avatar
    Ok figured out how to post photo. As I said not tech savvy
    BigBadWulf likes this.
    06-08-17 09:03 AM
  15. BigBadWulf's Avatar
    That is an outrageous amount of data for Android OS. Here's a thread that has lots of good info on where to look and problem solve. There are many others here.
    FF22 likes this.
    06-08-17 09:48 PM
  16. heatherd1973's Avatar
    Ok data reset for the month now OS is sitting at about 13.46mb for 2 days? Not sure what is a normal amount of use??? But new problem battery drains super quick? And chrome is at the top of the data list? I wish I could do a battery pull like my old BlackBerry. What would be the way to do something like that with the priv? Now I nervous that I've clicked something trying to fix the problem and caused another one. Thanks for all your help by the way.
    06-10-17 07:34 AM
  17. BigBadWulf's Avatar
    Ok data reset for the month now OS is sitting at about 13.46mb for 2 days? Not sure what is a normal amount of use???
    That's about 200mb for a month, so OS data looks ok.

    But new problem battery drains super quick?
    You'll have to see in battery details what is using it up.

    And chrome is at the top of the data list?
    My browser is usually at the top, so nothing out of the norm for me there. I use mine a lot. IDK how much you've used Chrome.

    I wish I could do a battery pull like my old BlackBerry. What would be the way to do something like that with the priv?
    Reboot by holding the power button till the screen comes back on.

    Now I nervous that I've clicked something trying to fix the problem and caused another one.
    Well, if you caused a problem, maybe we need to look at replacing the user.

    Thanks for all your help by the way.
    You're totally welcome!
    FF22 likes this.
    06-10-17 09:26 AM
  18. ALToronto's Avatar
    Check with your carrier. They have received numerous such complaints from their customers, and they know how to trace this problem.

    Also check your Google app permissions - it may be keeping tabs on you and reporting back to Google.
    06-11-17 07:58 AM
  19. qwerty4ever's Avatar
    When I do as you said the screen that comes up in advanced isn't complete? And no I do not have a work email attached to this hone.
    Are you sure Android OS was not an update?
    BigBadWulf likes this.
    06-12-17 12:55 PM
  20. BigBadWulf's Avatar
    Are you sure Android OS was not an update?
    An excellent question I hadn't thought of!
    06-13-17 06:53 AM

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