Like the title says, have you had luck getting to talk to someone at the assistance number they provided when you bought your Priv? I have been trying for 4 days now at different times with no luck what so ever. I get 1 ring (sometimes it doesn't even ring) on the phone then nothing, no voice recording, no cheesy music, just quiet. I'm in Canada. Pretty sad to give a number for assistance and it doesn't work.