[FabriciusFab]

So, yesterday I posted about not being able to play Ingress. Today I found out that it actually may be because of the GPS on the phone and not the app. I tried the test and it failed to detect any gps, whereas my passport detected 9 in 1 second. What can I do?

[Dunt Dunt Dunt]

Assume you made sure that GPS/location services is on.... and that GPS has been working in the past.

Have you rebooted the phone and tested?

Maybe boot in safe mode and test the GPS?

[FF22]

So, yesterday I posted about not being able to play Ingress. Today I found out that it actually may be because of the GPS on the phone and not the app. I tried the test and it failed to detect any gps, whereas my passport detected 9 in 1 second. What can I do?

That does not sound good. You were outside with a good view of the sky? (ignoring that the Passport got coverage for the moment)

You might also try downloading GPS Status from the Playstore.

How old is the Priv? Warranty?

Have you tried the 32 second reset? Uninstall the Ingress app and check again? Any other gps related games or apps?

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

If that fails you might investigate reloading the OS using an Autoloader:

https://forums.crackberry.com/blackb...aders-1065667/

[FabriciusFab]

That does not sound good. You were outside with a good view of the sky? (ignoring that the Passport got coverage for the moment)

You might also try downloading GPS Status from the Playstore.

How old is the Priv? Warranty?

Have you tried the 32 second reset? Uninstall the Ingress app and check again? Any other gps related games or apps?

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

If that fails you might investigate reloading the OS using an Autoloader:

https://forums.crackberry.com/blackb...aders-1065667/

I just used an autoloader and the problem persists. I'm kinda left with no options now, right?

[anon(765796)]

Hi,

Did you try BlackBerry virtual expert app in play store, check the with the app before using autoloader or reset.

[Clifford122]

If you're having issues with your GPS navigation or Google Maps on your BB Priv, it could be due to a software issue or it could be the GPS antenna in your smartphone. Usually it's a software issue that can be resolved by modifying the following settings:

Go to Settings > Location


Tap on "Mode"

Select "High accuracy"

You can also download an application from the Google play store named "GPS Status and toolbox" to help increase your gps accuracy even further and help your phone find a GPS satellite faster.

If you're still having issues after setting the accuracy to High and downloading the GPS Status app, it might be a hardware issue with the GPS antenna. Consider sending your BlackBerry Priv for repair through your Carrier or going to a repair shop.